Hi there,

I've been receiving emails from "Microsoft Customer Support" saying that I have requested to reset my Windows Live password, however, I haven't tried to change my password and I am wondering what is going on:

Is this a genuine email or some kind of phishing scam?  If it is a geniune email from Microsoft then why am I receving it when I am not attempting to change my password?

I have followed advice given for similar questions I have read - to contact the Windows Live Technical Support Team and after several days they emailed me ridiculously with a link back to this site, which is where I started looking for help in the first place. 

So I'm pretty much going round in circles. 

I'd appreciate any advice you could offer.

hi fanstand ,

i think they are bougus fansatnd, my wife sent her details to one of these bogus emails which said  she was amoungst one of the people who's hotmail account would be deleted if she didn,t register her details, it seemed to be from windowslivetm customerscare..they asked her for her email adress and password to comfirm she was still using the account,...which she has used on pritty much of a daily basis, so she sent her details on mon 26th oct, and went to sign into her hotmail the nxt day 27th which she usally logged in automacily, but it wasn,t letting her,..she tried everyhting to retreive her password & secirity question, but somone had changed both her password & sercuity question, and hacked her account, she only realized what was happing when a friend of her's sent her a message on facebook and said they had just received an email from my wife saying she was in africa and needed money, spam emails, so she has had to go thru the prosses of trying to re-gain access to her account again she's worrried sick, she is still waitng to see what can be done, so please do not send any personal details off to any mail that asks for your,e email & password, my wife said the email looked so genuine, please if your,e not sure just send a message to the windowslivetm, or post on here,.hope this has helped a little,..

anwar

@ fanstand,

Contact the Windows Live Technical Support Team to confirm if that e-mail is a hoax. You can reach their Account Management Help site by referring to the link on this [url=http://windowslivehelp.com/solutions/newvisitor/archive/2009/02/04/how-to-get-support-for-your-non-hotmail-products.aspx]this[/url] solution beside Windows Live ID.

If you can’t find anything related to your issue:

1. On the Help pane, click on any topic on the left panel then wait for the page to load completely.

2. Click Get more help at the lower-right corner of the window.

3. Click Get support.

4. Complete the e-form then click Submit.

Thanks for the suggestion June, but if you read my original message you'll find that I already did that and they sent me a message referring me back here to post a question.  

This is the most profoundly stupid technical support experience I've ever been forced to endure. 

Please can someone tell me whether these messages are genuine.  Or at least refer me to someone who CAN provide that information and not simply refer me back to this website.

I'm sorry for the confusion fanstand. Can you post here a copy of the e-mail you received from "Microsoft Customer Support" with its full headers exposed so that I can check it out?

To do this, please refer to these steps:

1. Right click on the bounced message (near the subject part within the message list.)
2. Choose “View message source.” You will be seeing a new window or tab containing the e-mail message headers and its content.
3. Copy and paste it in the thread.