On my computer, I can log on to messenger using my account, no issues.  My husband, using my computer, my version of messenger, no changes from the programme I use, tries to log on and he can't.  He gets error message 80048820.  Since it's the same computer and settings, it can't be anything to do with the computer.  What's going wrong?   He's just started up a brand new Dell Inspiron and messenger was pre-loaded and it doesn't work there either.  He has been able to log on in the past however, but this issue is now on every computer he tries to log in on. He can log on to Hotmail and can log on to Web Messenger.  It's not the computer settings because my log on works.Report as Abuse

Symptom:

User experiences a sign in failure with error 80048820.

 

Cause:

Invalid characters in the first name of the user’s profile

 

Steps:

Change the first name in the user’s profile

1.       Go to http://account.live.com/

2.       Sign in with the account in question

3.       Click ‘Registered information’ link

4.       Click the ‘Change’ link next to your name

5.       Change the First name to something appropriate with no special characters or the ‘&’ symbol.

6.       Click ‘Save’

7.       Attempt to Sign in with the application that was creating the error.

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msn açılmıor yha napabilirm ?
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Thank you.  The suggested fix corrected the issue.  The first name of the account originally included the "&" symbol.  Once "&" was changed to "and", the problem was resolved.  WLM now works normally and correctly for the account in question.  I appreciate your efforts in tracking down the source of this problem.
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{removed email address}Report as Abuse

Cant really change my 1st name as its Lee. Did re-enter it and save but still cant sign in. No error message now though which is wierd, just tries to sign in and then goes back to the sign in page! HELP PLEASEReport as Abuse

hi  k cha mero ta thikai cha yaae
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msn açamıyorum ne yapmam lazım
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yes

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