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namespace mining behavior: unable to send to hotmail accounts
Latest post: c3idesign, Tuesday, May 18, 2010 3:07 AM
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All email sent from our server (mail.melroyproperties.com) to any hotmail accounts are being blocked due to the error message listed below.  The response from hotmail techsupport was that our server sent out 50,000 emails in one day.  Our IT guy has checked the logs and this was not the case.  We are going on 3 weeks now and the issue has not yet been resolved.  It is affecting our business.  Please help. 

Thank you.

Dan Melroy
858-414-1853

Mail rejected by Windows Live Hotmail for policy reasons. The mail server IP connecting to Windows Live Hotmail has exhibited namespace mining behavior. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com/ for email delivery information and support>

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Hey dmelroy!

What’s your specific domain name?

 

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Hi Wally,

Our domain is melroyproperties.com and our mail server is mail.melroyproperties.com.  The dns servers are: ns1.lnhi.net  and  ns2.lnhi.net  

Thanks,

Dan

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@dmelroy

Thanks for the relevant info! The Windows Live Hotmail Sender Support team will work closely with your domain administrator to investigate and find a resolution to this issue. I can’t give you an exact timeframe as to when this will be resolved but this has already been flagged. The promptness of the resolution depends on the cooperation of the domain administrator. Rest assured that the necessary steps for this issue’s resolution has already been rolled out.

 

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1 of 1 people found this post helpful.

Thank you for your help.  It turned out that there is already a support ticket opened by our administrator.  I don't want to undo what he has going.  Please disregard. 

Thanks again.

Dan

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Ok, we'll do that. Thank you for informing us.

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In reading these posts,  I see that they are the exact issues we are having as well.   I do see this is an older posting but was hoping to get a response to how we can correct this issue.  Please let me know what information you might need from me.

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We are also having this issue. We only send emails to customers who have requested information.  All emails sent to hotmail accounts are now getting this error:

host mx1.hotmail.com[65.55.37.104] said: 550 SC-002
    Mail rejected by Windows Live Hotmail for policy reasons. The mail server
    IP connecting to Windows Live Hotmail has exhibited namespace mining
    behavior. If you are not an email/network admin please contact your
    E-mail/Internet Service Provider for help.


Our domain is condobob.com, hosted by Costco/Hostway (previously ValueWeb).

Any help to the solution will be appreciated.  I've also contacted Hostway, but have not gotten an answer yet.
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