Hey Kom, Since you’re unable to find the message in your Windows Live Mail email client, I suggest that you contact the technical support team of Windows Live Mail. They have the tools to investigate your account about this matter. Here are the steps to contact... More

[quote user="juniper"] Can you delete the account and the create a new one? [/quote] Hi Juniper, About your concern with deleting your account with Windows Live Solution Center (WLSC), I have escalated your issue to our Escalation Specialist Team for further... More

What's your Hotmail account Steve? I'll try to retrieve your deleted messages. However, I can't guarantee their recovery. Please post it here at once so that I could check. For the configuration and settings of your account in Outlook Connector, please contact... More

Hello, You can contact a Microsoft Support Professional who specializes in Outlook Express at: https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1214&WS=LiveReferral As for your concern in getting a refund, you may call the Billing Support Team... More

Hi Barbara, This appears to be an issue with your Mozilla Thunderbird e-mail client, since it automatically transfers your messages to your Freecycle folder. What Ricardo meant was manually move your messages to your personal folders, other than your Inbox, so that... More

@Veroniki: I've checked your account and verified that you've previously set up your messages to go directly to Windows Live Mail. Windows Live Mail has an “archiving” feature. This feature moves your messages from the Windows Live Hotmail e-mail... More

@ Roger A. Monk Thanks for the account. I have checked it and found that you have an active subscription with Verizon. Because of this we do not have the needed tools in recovering your messages. I suggest that you contact the support team of Verizon as they are the... More

THIS IS URGENT. I WAS COMPOSING AN EMAIL FOR QUITE A LONG TIME, IT WAS SAVED IN THE "DRAFTS" FOLDER OF THE ONLINE BROWSER BASED HOTMAIL AS USUAL. APART FROM TEXT, IT CONTAINED SOME ATTACHEMENTS/ATTACHED FILES. I MOVE THE EMAIL FROM THE DRAFTS FOLDER TO ANOTHER... More

I have verified that you have previously set up your Hotmail e-mail messages to go directly to Outlook Express. For your information, e-mail clients such as Outlook Express has an “archiving” feature. This feature moves your messages from the Windows Live... More

@ DOrmisher Thanks for the details. I have checked your account and can confirm that those folders do not exist. It is possible that you have created these folders as an offline folder in Windows Live Mail thus when you formatted your computer the messages were deleted... More