[quote user="csolomon123"] I dont understand how my spamware could delete messages that are on the web? You had restored it once for me and then it went away saturday night. Are you saying there is no way to get it back? 10 years of emails down the drain?... More

Hello ltlukelt, based on my investigation, I found out that an anti-spam software such as McAfee SpamKiller either removed your messages from our servers to your computer or to your Deleted folder. I was able to recover some of your deleted e-mails and moved them to... More

Hi Karen, We have received similar reports from other customers that have been experiencing this problem. After working with them, we have verified that they had McAfee SpamKiller installed. After investigating your account, it appears that you are using this program... More

Hi James, I'd like to inform you that I already recovered your deleted messages. You can now move them from your Trash folder into your preferred folders. Going to your problem with their automatic deletion, you may also be using McAfee Spamkiller or another third... More

[quote user="exopenhouse"] The same thing happened to me as I logged on yesterday evening. My inbox was normal until lunchtime 25/feb/2009. But in the evening was all gone. Some folders have been emptied as well, some of them moved into 'deleted',... More

I'm sorry TankGirl , but only the messages that Eddie retrieved are the ones recoverable on our end. I found the cause of your problem. Based on my investigation, you’re accessing your account on a computer with McAfee SpamKiller or a similar program installed... More