Jay , I’ll do my best to help you out recover your lost messages and verify what caused the issue. Post your e-mail address here to speed up my investigation. In the meantime, move the messages in your Deleted folder back to your Inbox folder to avoid having them... More

Hamish , after exhausting our resources in trying to recover your lost messages, I’m saddened to say that I was not able to recover any of them. It’s possible that the messages were already purged from the servers or were moved locally on your computer even... More

dnguyen , since the messages were downloaded by the e-mail program that you’re using on your computer, the messages were removed from the servers making them unrecoverable. Nevertheless, I’ve tried retrieving them using our Support Control Panel. Sadly,... More

FireballTed , I’ve exhausted our resources trying to recover deleted messages from your Hotmail account. Sadly, I was not able to recover any messages. It’s possible that the messages were already purged from the servers even before I tried to recover them... More

Sheila , I assure you that there are no recent changes in Hotmail that could affect the delivery of your incoming messages. Have you tried getting in touch with the support team of Trend Micro? You can verify if they have a spam filter feature (McAfee SpamKiller) that... More

Thanks for the information Sheila . I found the cause of your problem. Based on my investigation, you’re accessing your account on a computer with McAfee SpamKiller or a similar program installed. You see, McAfee SpamKiller can either remove messages from our... More

@pebbles: Thanks for providing your account name. I have checked your account and verified that you have previously set up your Windows Live Hotmail e-mail messages to go directly to Windows Live Mail. I've engaged additional resources to help retrieve your e-mail... More

gchopper , I would like to give you a positive feedback about your missing messages. Sadly, after exhausting our resources, I wasn’t able to retrieve any of the messages that you’re looking for. As mentioned by my co-moderator ( Windows Live Shiela F ) above... More

[quote user="gchopper"] Thanks for your assitance my email is {removed email address} Best regards [/quote] Hi, thanks for posting your account in question. I've tried to retrieve your deleted messages but unfortunately, the restoration has failed. It's... More

Hi. Anette recovered some of your missing messages and put them in your Inbox. If you do not see the messages that you are looking for, I'm sorry they cannot be recovered anymore. Also, as Anette explained you have previously set up your Windows Live Hotmail e-mail... More