[quote user="Peter120a"]Peter[/quote] Hi Peter , thanks for confirming this one. To help us speed up the process of troubleshooting your particular issue, we must have access to your account. To give us your permission to access your account, please reply... More

Peter , thanks for giving us permission to access your account. However, I found that you have not set up an alternate e-mail address yet. Please follow the steps at: http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!340.entry More

Peter120a, thanks for granting us the permission to access your account and for updating your information. I forwarded your issue to our Escalations Specialists. They'll work with you to resolve this issue. More