[quote user="vinod_venkatesh"] Hi Christian Thanks for your prompt response. Is there no way to recover these deleted mails? Also to esnure this does not happen again, can you please once again clearly put down the olicy regarding deletion due to inactivity... More

I have a hotmail account (not the same as this ID) that I logged into approx. 1 month ago. I just logged in again now... and ALL of my messages and folders are gone! I understand there is a 120 day limit for inactivety where items will be deleted, however, I know for... More

[quote user="olivia"] why is inactive!!??i use it everyday!!how do i know it is active [/quote] Hey Olivia, accounts become inactive when it’s not accessed for 120 days. Your account was deactivated for a time, which caused you to lose your stored messages... More

@ Javierwwii I've checked our records and it shows that your account has been marked as Inactive . To learn more about Hotmail's Inactivity policy , visit these links: http://windowslivehelp.com/community/t/3962.aspx?PageIndex=1 http://windowslivehelp.com/community... More

Hi cconlygirl , I’ve checked your other post and verified that my co-moderator ( Windows Live Anthony ) has already addressed your concern about your missing messages. You can read his response at: http://windowslivehelp.com/community/p/30023/135173.aspx#135173 More

[quote user="rebeccarohtbart"] Hello - All of my email history from <edited> is missing. I would greatly appreciate it if you could restore these messages - at least temporarily - so I can secure important information. Thank you for your assistance.... More

@ cconlygirl Thanks for the account. I have checked your account and found that it was tagged as an inactive account. Because of this, all messages are permanently deleted from our system and we can no longer recover them. Thanks! More

@ cconlygirl Please be advised that if you do not access an account for a certain number of days, your account would be tagged as an inactive account. Thanks! More