Hi Miriam , Tyler’s right. I’ve also checked your account and based on our records, it was marked as Inactive . To learn more about Hotmail’s Inactivity policy , check out these links: http://windowslivehelp.com/community/t/3962.aspx?PageIndex=1 http... More

Hey Wuwomen, our records show that your account was marked "Inactive". This is the reason why you lost your stored messages, folders and contacts. The contents of your account were deleted by an automated service which flags accounts which have not been signed... More

Hi Horatio. I edited the post to keep the e-mail address private. If your account with lost contacts is an old account and as what Dave mentioned, we can't recover your Contacts list. Lost contacts due to account inactivity aren't recoverable. Windows Live Hotmail... More

I’ve moved this thread here in the Contacts & Address Book forum. Based on our records, the Windows Live ID associated with your old Hotmail account was already deleted because you didn’t sign in to it for more than 365 days. I regret to inform you that... More

I’ve moved your post here in the Contacts & Address Book forum. Unfortunately, all the information associated with your Windows Live ID were deleted from our servers when you didn’t sign into it for 365 days. I regret to inform you that we can no longer... More

Alan, based on our records, an extended period of inactivity on your account prior to upgrading to Windows Live Hotmail has caused the loss of e-mail and contacts. Sad to say, lost information due to inactivity is unrecoverable. More

I need you to post your e-mail address here so that I can check it out on our end. I'll also try to recover them for you. Note: I’ve moved your post in the Lost or Deleted E-mails because this is the appropriate one for it. Thanks! More

@ Tabitha.torture We can no longer recover the contacts and e-mail messages in your old account since they were already deleted from our servers when your account went inactive. More

Hi Alan, I've escalated your concern to our Escalation Specialists . More