Hi Jennifer, I've checked your account and based on our records, it was marked as Inactive . Sad to say, deletions due to inactivity are permanent. If you want to learn more about Hotmail's Inactivity policy , visit these links: http://windowslivehelp.com/community... More

[quote user="Jenn Lim"] Hi, my acct is definately not INACTIVE , I have been using it daily. On top of that I receive emails from friends n spam daily, how can it be INACTIVE ? I am only unable to sign into my acct since last Tuesday, this is consider INACTIVE... More

Hi Miriam , Tyler’s right. I’ve also checked your account and based on our records, it was marked as Inactive . To learn more about Hotmail’s Inactivity policy , check out these links: http://windowslivehelp.com/community/t/3962.aspx?PageIndex=1 http... More

After checking your account Ruanda, I've confirmed that it has been marked as inactive and this is the reason why you have lost the e-mail messages and folders in it. Sad to say that, I'm unable to help retrieve your lost messages, as these are irrecoverable... More

Sorry. Lost messages due to account inactivity are purged from the servers and can’t be recovered. More