[quote user="benjasmine"] Hi, That's exactly what I have been doing... I sign in via hotmail.com directly, manually and weekly! As I said previously, this account has been used for e-mail purpose ONLY. I don't use MSN Messenger, Windows Live Spaces... More

@ AgnesS, I've rechecked your account and verified from our records that it was indeed marked as inactive. I'm sorry to tell you that messages that are deleted due to inactivity can no longer be recovered. Your understanding is much appreciated. By the way,... More

Hi twestlaw, I've checked your account and verified from our records that it was marked as " Inactive ." This is the reason why your messages have disappeared. Unfortunately, messages that are deleted due to inactivity can no longer be recovered. I'm... More

@ Craig , I've checked your account and verified from our records that it's marked as Inactive. This is the reason why you lost your stored messages. Unfortunately, messages deleted due to inactivity can no longer be recovered. I'm sorry for losing your... More

[quote user="san400"] So, does it delete some or all emails after 120 days? I'm sure it had been more than 120 days since I last checked and I figured that the emails would be gone but it didn't make sense that some were there and some were gone. ... More

[quote user="frizatch77"] I am unable to retrieve or view any old email. I probably had not signed in hotmail in the required time frame. Is there anyway to retrieve old emails. I have pictures of a deceased loved one in my hotmail account. can those be retrieved... More

You think you're quite whitty the one recitting your stupid policies. However when we head to court of competant jurisdiction unlike the incompetant individuals that irresponsibly handle individual personal e-mails, let us see who will feel they are quite the whitty... More

After checking your account Ruanda, I've confirmed that it has been marked as inactive and this is the reason why you have lost the e-mail messages and folders in it. Sad to say that, I'm unable to help retrieve your lost messages, as these are irrecoverable... More

AngelHLF, deleted messages due to inactivity are automatically purged from our servers and we do not have the resources that provide backup copies of your messages. In this unfortunate case, I am unable to help retrieve your lost messages and I am hoping for your understanding... More

Hi berm, I'm sorry for losing your important files but Tyler is right. Messages deleted due to inactivity are irrecoverable on our end, as these are purged from our servers. With regard to you inquiry as to when was your last login to your account, I'd like... More