Hi, thanks for this info. When accounts become inactive, messages sent to that account are delivered back to the sender with a "mailbox unavailable" message. About your suggestion, I'll note this one down and mention this to our Product Team. Thanks for... More

treat , after investigating your Hotmail account, I’ve verified that your messages were deleted due to your account’s inactivity. To keep your account open, you have to log in to your account directly from the Hotmail website ( http://mail.live.com ) at... More

@ aburnett Thanks for having the time to send your feedback. I’ll let the product team know about this. If you have any suggestions or comments, just send it thru: http://feedback.live.com/eform.aspx?productkey=wlmail&page=wlfeedback_home_form More

SarahAnn , we appreciate your feedback and we’ll forward this to our product team. Moving forward, I recommend that you try to sign in to your e-mail account once a month so that you won’t run the risk of losing your saved messages. Again, we’re sorry... More

Although there’s an all-in-one Windows Live Passport/ID, as an additional Hotmail security, only direct logins are currently being considered as Hotmail activity. Nevertheless, I’ll make sure that our product team hears your voice about this policy. I, for... More

[quote user="Jhkier"] This is absolutely stupid. It took Microsoft 10 years to get this right, and now shoot themselves in the foot again by trying to control use behaviour. The people at the top seem to have NO IDEA how the internet actually works, and how... More

I am sorry about your lost messages RetarTed . I’ve investigated your Hotmail account again and confirmed that it has been marked Inactive . The 120 days Inactivity period has now been increased to 270 days on the new Hotmail version. More