@ Craig , I've checked your account and verified from our records that it's marked as Inactive. This is the reason why you lost your stored messages. Unfortunately, messages deleted due to inactivity can no longer be recovered. I'm sorry for losing your... More

sapona , I examined the sign-in dates for your account. An extended period of inactivity on this account has caused the loss of your e-mail messages. Windows Live Hotmail accounts are put into an inactive state if they are not accessed at least one time every 120 days... More

@ m.shaker I’m sorry for the confusion but the message is for todd.humble . Anyway, we can’t recover deleted messages from an account that was marked inactive since they’re permanently deleted from our servers already. I’ve edited your e-mail... More

@ m.shaker Thanks for providing your e-mail account. I’ve checked it and I’ve verified from our records that it was marked as “Inactive.” This is why your mails were deleted. This happens when you don’t access your account directly on the... More

@ SweetBear, I'm sorry to tell you but messages that are deleted due to inactivity can no longer be recovered. We don't have a tool that can retrieve messages that are already purged from our server. More