Hi, I was logging into my hotmail account yesterday at xxxxx@q.com. However, rather than allowing me to log in, it made me change my scrren name, so now I am xxxxx@live.de. I had very important e-mail messages in my inbox of xxxxxx@q.com!! How casn I retrieve them?... More

[quote user="olivia"] why is inactive!!??i use it everyday!!how do i know it is active [/quote] Hey Olivia, accounts become inactive when it’s not accessed for 120 days. Your account was deactivated for a time, which caused you to lose your stored messages... More

If I receive my hotmail in an outside account (Outlook, or another email service), will my account remain 'active'? or do I still need to log in once every 120 days? I do not wish to loose my account, merely I would like to view all my accounts in one place... More

[quote user="debrperry"] The problem is that MS has deleted my hotmail account without any warning. The email address no longer exists. When trying to go to hotmail.com all I get is live.com. This really sucks! Can anyone out there recommend a RELIABLE email... More

Hi Haadje, I’ve moved your post to the Accounts and Passwords forum. Yes, the 120-days rule is still being applied even if you access your account through pop3. Accessing your account through an e-mail client or a mobile device using pop3 settings doesn’t... More

klemo50 , if you’re referring to files previously saved in your Hotmail account, I am sorry to say that they’re no longer available. Based on our records, the mailbox associated with the Hotmail e-mail address you provided is inexistent. Your Hotmail account... More

[quote user="ahammam"] Today I can login to my Hotmail account, but unfortunately the inbox is empty, I lost all of my history and old mails, also I lost my settings (safe list, folder management). [/quote] I'm sorry to hear about your lost messages and... More

Hi Jake, I checked the account that you have provided and our records show that it does not exist on our system. If this is the correct account, then it has been deleted due to a period of inactivity. In this unfortunate case, I am unable to help retrieve your lost... More

When I tried to log in to hotmail this afternoon, I received a message that the account has been closed (message below). I don't know why it was closed, but the instructions below tell me to click on a link and fill out a form -- I don't see any link ???? Can... More

Hi mrskrs, I've further checked your account and found that it no longer exists in our system. Note that Hotmail changes an account's status to "Inactive," if it is not accessed for 120 days. And once it has been inactive for a predetermined amount... More