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Q.com email deleted

Hi, I was logging into my hotmail account yesterday at xxxxx@q.com. However, rather than allowing me to log in, it made me change my scrren name, so now I am xxxxx@live.de. I had very important e-mail messages in my inbox of xxxxxx@q.com!! How casn I retrieve them?... More

Last updated in Non Hotmail Questions Dec 26 2008 by Margaret34

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Re: Emails are gone from my account

[quote user="olivia"] why is inactive!!??i use it everyday!!how do i know it is active [/quote] Hey Olivia, accounts become inactive when it’s not accessed for 120 days. Your account was deactivated for a time, which caused you to lose your stored messages... More

Last updated in Lost or Deleted Emails Dec 29 2008 by Windows Live Shiela F

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Accessing Hotmail in external accounts - will my account remain active?

If I receive my hotmail in an outside account (Outlook, or another email service), will my account remain 'active'? or do I still need to log in once every 120 days? I do not wish to loose my account, merely I would like to view all my accounts in one place... More

Last updated in Accounts and Passwords Jan 07 2009 by firefaile

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Re: all my emails gone by itself

[quote user="debrperry"] The problem is that MS has deleted my hotmail account without any warning. The email address no longer exists. When trying to go to hotmail.com all I get is live.com. This really sucks! Can anyone out there recommend a RELIABLE email... More

Last resolved a question on Feb 02 2009
Last updated in Lost or Deleted Emails Dec 28 2008 by Windows Live Norman L

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Re: Inactivity after long time no login

Hi Haadje, I’ve moved your post to the Accounts and Passwords forum. Yes, the 120-days rule is still being applied even if you access your account through pop3. Accessing your account through an e-mail client or a mobile device using pop3 settings doesn’t... More

Last updated in Accounts and Passwords Jan 25 2009 by Windows Live Arnold L

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Re: Storage Files Missing after Downloading Live

klemo50 , if you’re referring to files previously saved in your Hotmail account, I am sorry to say that they’re no longer available. Based on our records, the mailbox associated with the Hotmail e-mail address you provided is inexistent. Your Hotmail account... More

Last resolved a question on Feb 17 2009
Last updated in Lost or Deleted Emails Feb 17 2009 by Windows Live Isabel M

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Re: Logging problem

[quote user="ahammam"] Today I can login to my Hotmail account, but unfortunately the inbox is empty, I lost all of my history and old mails, also I lost my settings (safe list, folder management). [/quote] I'm sorry to hear about your lost messages and... More

Last updated in Accounts and Passwords Mar 21 2009 by Windows Live Sharon S

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Re: Login Error

Hi Jake, I checked the account that you have provided and our records show that it does not exist on our system. If this is the correct account, then it has been deleted due to a period of inactivity. In this unfortunate case, I am unable to help retrieve your lost... More

Last resolved a question on Mar 28 2009
Last updated in Accounts and Passwords Mar 27 2009 by Windows Live June M.

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my account has been closed

When I tried to log in to hotmail this afternoon, I received a message that the account has been closed (message below). I don't know why it was closed, but the instructions below tell me to click on a link and fill out a form -- I don't see any link ???? Can... More

Last updated in Accounts and Passwords Apr 13 2009 by monamonmon15

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Re: Can someone help me retrieve mail from my old hotmail? Transfer to new msn address?

Hi mrskrs, I've further checked your account and found that it no longer exists in our system. Note that Hotmail changes an account's status to "Inactive," if it is not accessed for 120 days. And once it has been inactive for a predetermined amount... More

Last resolved a question on Feb 03 2009
Last updated in Accounts and Passwords Dec 16 2008 by Windows Live Tyrone R