Hi bubble, I checked your account and our records show that the contents of your Hotmail mailbox were deleted by an automated service which flags accounts which have not been signed into for 120 or more days. In this unfortunate case, I am unable to help retrieve your... More

Hi Ailish, I have investigated your account and our records show that the contents of your Hotmail mailbox were deleted by an automated service which flags accounts which have not been signed into for 120 or more days. In this unfortunate case, I am unable to help retrieve... More

SleepySin , I can understand how important your missing messages are. I also appreciate your feedback about Hotmail. After checking the first Hotmail account that you’ve provided, I’ve verified that the messages and folders in this account were deleted due... More

I have just logged in to my account and all my messages have gone - all of them. Everything I saved, sent etc. I used this account for organising things and keeping important messages. I can't even begin to explain how important most of these messages were for me... More

@ Lookingforananswer, We have received similar reports from other customers that have been experiencing this problem. After working with them, we have verified that they had McAfee SpamKiller installed. After investigating your account, it appears that you are using... More

[quote user="veganferrit"] My email address is removed_wl_junem I have been signing into msn under the same address and pass word. On that site it tells me how many emails I have which is how I know when to check them. As far as I was concerned this was me... More

@ veganferrit I need you to post your e-mail address here so that I can check out if your messages are also lost due to inactivity. Thanks! More