Hi FatalGinger, There’s a posted Solution which will help you reset your password. Since you were not able to set an alternate email address and secret question and answer, I suggest that you look for the information regarding Windows Live ID Validation. You may... More

why the web page on hotmail won't let me log out? It just say done on the bottom of the loading details window of either internet explorer or fire fox. Is it a bug, it only log out in other pages like msn, home, my home, others pages on msn except hotmail/mail page... More

I am having trouble receiving pictures intact from several contacts. A gray screen appears where the picture should be. I contacted support and was given this address to find the answer. Unfortunately, I am unable to find a solution. Can anyone help me? More

Thank you for the quick feedback! To speed up the process of investigating this problem, post back your e-mail address. I would also need a Fiddler trace of your account. I’ve sent you a private message (PM) for the instructions on how to use Fiddler and where... More

@ lewander, aleruri, and Equalizer12 To investigate your issues, we will need you to provide us with your respective e-mail addresses. Also, please confirm if the same issue occurs when using another computer with a different Internet connection. @ jj092 and law2linda... More

This post is a request for Technical Assistance. Checking box next to messages in the inbox & clicking delete results in pop up panel stating messages must be checked to delete them. This is another software problem, probably produced by Java. Every Hotmail upgrade... More

[quote user="jb247"] I was finally able to login around noon today (Friday), but it went back down again this evening... It seems to be very unstable. I would really appreciate it if we could get some updates as to when this might be fixed. I run a business... More

The other day, my Hotmail was hacked, and I got my E-mails back thanks to the good folks at Hotmail. I am now trying to open the recovered E-mails, but it's saying Hotmail is having a problem and won't really let me open them. At least some. The EXACT quoted... More

Hi Isaac and Anna, There’s an existing solution post about an on going maintenance on our servers. Please visit the link below: http://windowslivehelp.com/solutions/servicemgt/archive/2008/12/18/maintenance-notification-security-patching-december-18th-2008-10pm... More

[quote user="mamac"] Help, Please! I have been unable to access my hotmail account for about 15 hours. I use my hotmail account for my work, and I am struggling today! I cannot access my account from any computer. I cannot access it through Firefox or Explorer... More