I am not able to download document files attached to my incoming hotmail messages. I have tested wps, rtf, and docx messages. When I click on the attached files, and click "save", I get "getting file information". This keeps going on and on indefinitely... More

@ silva_puma I’ve moved your post here at the “Reading and Writing Messages” forum since your concern is about downloading or viewing the pictures sent to your account. Going back, can you provide me your e-mail account first? It’ll also help... More

When i use Firefox to download the Arabic named attachments it will download it as unknown file, so I have to rename the file and add (for example: foldername.WMV). but it works fine with internet explorer. Can you please help me out with this problem. More

I have never had any problem receiving email attachments before. Now I get the same little panel that says OPEN SAVE or Cancel. Whether I select the SAVE or OPEN option the next panel which says gathering file information just stays on the screen until I close it. The... More

Are you pertaining to the Internet Explorer (IE) toolbar? If so, then I suggest that you contact a Microsoft Support Professional to obtain assistance with this. Please visit: https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1214&WS=LiveReferral... More

@ jbpace3920 Your concern is most likely due to cluttered cache and cookies. To resolve this, please optimize your browser settings to be sure that your browser is not contributing to the issue you are experiencing. To optimize your browser's settings in Windows... More

Sorry, we don’t have any update from the product team yet. While waiting for their resolution about the Photo Upload Tool compatibility in Windows Vista 64 bit, I suggest that you access your account through Windows Live Mail. It has this feature called “Photo... More

Hi Col , I’ve moved this post to the Sending Attachments with Hotmail forum. First, make sure that your browser is optimized. This’ll help us rule out the possibility of having a cluttered browser. Here’s a link with the info on how to optimize your... More

Since you're able to send the attachment to your account properly, it means that the issue isn't caused on your end. It's possibly caused by the recipient's end. Please inform your recipient about this and if possible try to send him or her the same... More

Hi. I have checked your accounts and they are fine. I also seen your sent screenshot. Unfortunately, you must set your computer to "remember you.." in order to download the attachment. However, after dowloading, you may disable the "remember you.."... More