JoyceYao, No problem. By the way, I’ll be sending you a private message (PM) to ask for some information from you to check if i can retrieve your contacts. to view this, click on your “Sign in name” at the upper right part then click on “the... More

Hey Alan, I've checked your @hotmail.com account and verified that all your e-mails are still intact with your account. To isolate this issue, I suggest that you try accessing your account using other computer with different internet connection to see if the issue... More

FYI: The Hotmail account you’ve posted was edited to avoid any misuse in the account. Hey Aland, I’ve checked your Hotmail account and have verified that it is working properly. All the information, messages and contacts are all intact. If you have registered... More

[quote user="Carolhatfield"] I am not sure what I have done, but I now have a live.com e mail address and none of the old e mail information or contacts from my previous msn.com was transferred to new live.com address. Please help me! How do I get old e mail... More

Hi Candamolly, It is possible that most of your messages were already purged from the system before my colleague tries to recover them. Messages deleted from accounts are completely removed from the server after a certain period of time to prevent our system from cluttering... More

Hey JP , thanks for the information you’ve provided. I’ve sent the retrieved contacts to your account using the subject “Retrieved Contacts.” Check it out on your end. By the way, I’ve edited your post to remove the addresses posted. More

Hi Guys, Please post your Hotmail accounts here so that I can help you to with your messages. @andrea123, I’ve sent you a private message (PM), for your lost contacts. To check for PM, click your "Sign in name" at the upper right part of the page. Under... More

[quote user="Bercler"] removed_wl_junem removed_wl_junem removed_wl_junem [/quote] Hi Bercler, I've engaged additional resources to recover your deleted contacts and sent them to your Hotmail account. FYI: I removed your contacts' addresses from this... More

Hi ayman1977, I’ll be sending you a Private Message to ask for additional information. To view it, click on your “Sign in name” at the upper right part then click on “more than 10 years contact list lost” under “My private messages... More

Hi RP3X, I suggest that you enhance your account’s protection to avoid this to happen again. This can be done by regularly changing your password and secret question and answer. You can use several combinations of letters and numbers to make your password harder... More