Hi there! I’ve moved your post here at the “Sending Limits” forum since your issue is about sending e-mails. The characters you’re asked to enter is part of the Human Interactive Proof (HIP) validation process that we’ve implemented to... More

Hi there mariaw1960, there's definitely a way to get around this. To resolve your concern, first, make sure that you're correctly typing the characters in the box. For the second resolution, I'll refer you to the answer of Jacqui F in this thread: http:... More

My account no longer recognized my password as of 12/31. On 1/3 MSN helped me change my password and I was able to access my account again. When I accessed my account i came to find the entire account was in Chinese. I do not speak Chinese. All I want to do is get it... More

Hi Nadia, I’ve joined your post to an existing thread discussing about being limited to 10 people at a time when sending mail. I’ve quoted Norman’s response regarding this. [quote user="Windows Live Norman L"] To help reduce the amount of... More

The puzzle you mentioned is part of the Human Interactive Proof (HIP) validation process we have implemented to confirm valid users and to help stop both incoming and outgoing spam messages. To fix this, please follow the steps below in the order that they are listed... More

Hi Rap, The puzzle or letters and numbers you mentioned must be the Human Interface Proofing (HIP) which is used to verify if accounts are used by a person or a computer. This doesn’t mean that your software isn’t compatible with Microsoft. Please optimize... More

Hi Fsrafii, I'm sorry about what happened to your Hotmail account. I've moved your post by the way to the Accounts and Passwords forum. I'd like to ask some questions first. Are you using an e-mail client to send and receive your e-mail mesages, such as... More

Hi, FIONA23 . You must be experiencing the Human Interactive Proof (HIP) validation process based on your description. It's frustrating when you're entering them correctly and being told otherwise. This could be due to cluttered browser settings so I recommend... More

Hi Ojo, Please provide your email address for me to immediately address your issue. Please also let me know if you are being prompted with the HIP validation or the puzzle when you access your account through the web interface or when using Outlook Connector. More

Based on the information you've provided, I assume that you're being prompted by HIP (Human Interaction Proof) challenges. For your information: To help protect Windows Live Hotmail customers from junk e-mail (spam), we periodically verify that the account is... More