Hi Martin, I hear you on this. I’ll need your exact Windows Live Hotmail sign in name for investigation. About the security feature you are referring to, it is called the Human Interaction Proof (HIP) challenge. This is used to reduce abuse of Windows Live Hotmail... More

I've got good news for your Martin ! I've now unblocked your account so you can send e-mails again. Upon investigating your account, I found that our automated spam filters blocked it. For some tips to prevent this from happening again, check the out the link... More

Hi emah, Dave replied to your other post. You can read it at: http://windowslivehelp.com/community/p/11811/46424.aspx#46424 FYI: The characters you are being asked to enter is part of the Human Interactive Proof (HIP) validation process we have implemented to verify... More

Christine, what's your e-mail address and the exact error you're getting when sending e-mail? Reagrding your concern on bieng asked to verify your account, I believe you're referring to Human Interface Proofing (HIP). It is used to prevent spam computers... More

@ willbnurses2010 Post your e-mail address. @ Nantymoel Have you already tried to complete the HIP process? If yes, what happened after you typed in the characters? Regarding the error you got here in Solution Center, this can be caused by a cluttered browser. I suggest... More

Hi Joie Trott, I’ve reviewed your account and determined that it was blocked due to a Terms of Use violation. While I am not able to discuss the specific reason on why your accounts were blocked, here are some possible reasons: • Unwanted e-mail or "spam"... More

Hi there AyalaRosen, post your e-mail address here so that we can investigate why you are blocked from sending mails. About the verification prompt that you received before your account was blocked, it is called Human Interface Proofing (HIP). This is designed to prevent... More

Thanks for the update AyalaRosen . I am glad to know that you’re now able to successfully send messages from your account. To prevent the same problem from happening, check this link for some tips shared by my co-moderator: http://windowslivehelp.com/community... More

Thanks for clarifying that ReeRoi . The characters you were asked to enter is part of the Human Interactive Proof (HIP) validation process we've implemented to verify valid users and to help stop both incoming and outgoing unsolicited messages (spam). Moving forward... More

The characters that you’re viewing is part of the Hotmail Human Interactive Proof (HIP). To help protect Windows Live Hotmail customers from unsolicited e-mail or “spam,” we periodically verify that the account is being used by a person and not by... More