Hello mrskrs, The old account you gave us doesn't exist in our records. Please check if it's the correct one. Also, are you having problem in accessing it? Are you getting an error when viewing your messages? fyi: I've removed your e-mail address from your... More

Hi Wildflower698, Browser software and Internet connection typically causes your issue. I suggest that you optimize your browser. Visit http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry for the complete steps on how to optimize your browser settings... More

Hi Michelle! This kind of issue is usually related to the settings of your browser. Press the ‘CTRL’ key together with the ‘F5’ key to force a hard refresh on the Web page and see if your issue is resolved. If not, please optimize your browser... More

Hello Bestlady, I've moved your post to the Accounts and Passwords forum. I'm sorry about your blank sign in page problem by the way. As what you've explained, your computer might be indeed causing you this problem, specially your Internet browser. You can... More

Hello Ruth, I'm sorry about the problems you have with your Hotmail account. Did you already optimize your browser? If not, then follow the steps on this link in order to resolve your problems: http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry... More

@Dovey Thanks for the info! I’ve checked your account and it seems to be in perfect condition. I’d like to know if you’ve already tried optimizing your browser as suggested by Windows Live Eddie F. I also suggest that you contact your ISP to make sure... More

Hi Marshalls, I'm sorry about the problem you have with your Hotmail account. By the way, what error message are you getting resulting from this problem, if there's any? What browser are you using and does this also happen when you access your account form other... More

If you received a JavaScript error when signing in, or viewing/deleting your mails, then you'll need to follow the steps that I've given at: http://windowslivehelp.com/community/p/1070/2285.aspx#2285 For your convenience, I've quoted it below: [quote user... More

ts15 , I’m grateful that you reported the slowness that you’re encountering. Though your modem checked out, there are still other factors that affect the speed of your Hotmail account. Since most Hotmail issues are caused by browsers, I recommend that you... More

Hi Manny, You might run into this problem if you have book marked your Windows Live Hotmail Inbox in your browser’s favorites section or created a shortcut in your computer’s desktop. If that is the case, please try accessing your mailbox by navigating to... More