Hi B B B, I've checked your account and verified that inactivity is not the cause of your issue. Thus, I can’t provide the exact reason why this occurs since we do not the tool to view personal records on our end. If messages on your account are missing but... More

Hey MeganF, I’ve moved the messages I was able to retrieve and transferred them to your Inbox. Please check if the messages you are inquiring about were restored but this doesn’t guarantee that all deleted mails will be available. I’ve also edited... More

Hi -- Some how, someone was able to send out emails using my hotmail email account to all my contacts plus to email addresses in emails I have received. The emails were sent asking people to go to a link to buy products, and now when I open my email account I cant read... More

@Jeff notkin , please post your e-mail account here so that I can check on it as well. @Lulu , thanks for the info. For security reasons I've edited out your post to keep your e-mail account private. I've checked your account and tried to retrieve the deleted... More

JoyceYao, No problem. By the way, I’ll be sending you a private message (PM) to ask for some information from you to check if i can retrieve your contacts. to view this, click on your “Sign in name” at the upper right part then click on “the... More

Hey there, I've edited out your post to keep your e-mail account private. I've retrived your messages and placed these back to your Inbox. Sign in to your account and check them out. Remember to always secure your account by changing not just your account's... More

Hi Aaron74, We can retrieve some deleted messages from accounts but this doesn’t guarantee that all missing mails will be available. For me to check if I can recover your email, please provide your email address. I suggest that you enhance the security of your... More

[quote user="mingk39"] Can you suggest to me all of the ways that e-mail from AUG 08 to DEC 08 might mysteriously disappear without my personally having deleted or moved them, so I can figure out what I have to do or how I have to safeguard/back up my messages... More

Hi Rosalie, I have checked the account you provided and tried to retrieve your messages. However, your messages did not reappear which means they are no longer recoverable on our end. It is possible that your messages have been purged even before I’ve attempted... More

[quote user="taz9172"] Wow thank you someone actually responded. My account is <removed_wl_ShielaF>. My emails from September 08 up to Saturday morning, January 24 at 11:45 am pst. have been deleted since I was hacked. It took me several times of changing... More