Hello mrskrs, The old account you gave us doesn't exist in our records. Please check if it's the correct one. Also, are you having problem in accessing it? Are you getting an error when viewing your messages? fyi: I've removed your e-mail address from your... More

Thank you, I have done all of these things, and the pictures are still removed. It is inconsistant. The contact is a friend, and the first thing I did when her pictures were removed was to put her in the safe senders list. When I click on the picture, it says it is... More

[quote user="musicman1962"] It looks like that most of the emails have been restored...thank you...Does MSN or do you have an explanation why the emails were deleted? I would like to prevent this from happening again. Also, there is 1 more issue that I am... More

[quote user="olivia"] why is inactive!!??i use it everyday!!how do i know it is active [/quote] Hey Olivia, accounts become inactive when it’s not accessed for 120 days. Your account was deactivated for a time, which caused you to lose your stored messages... More

apparently, MS doesn't care that many people can no longer access their hotmail accounts. i've been trying ALL DAY to access my hotmail account and have been given the runaround. FINE. I'll use Yahoo, gmail or any other email service i can find. Happy New... More

Thanks for the info Fenway6 . I've got good news for you. Your messages and files on your old account were not deleted. They are still on your old account. How come you're unable to find them? It's because the two accounts you've provided are two different... More

Hi Michael, I checked your account and found that your e-mails were deleted deliberately. I was able to recover your deleted messages and moved them back to your Inbox. But I can't promise that all missing mails will be there. For your concern on your lost contacts... More

ts15 , I’m grateful that you reported the slowness that you’re encountering. Though your modem checked out, there are still other factors that affect the speed of your Hotmail account. Since most Hotmail issues are caused by browsers, I recommend that you... More

[quote user="Jonathon McGee"] so what happened? why can't they be retrieved? why am I asked for my email address only to be told that I shouldn't have provided it? [/quote] Hi Jonathon ! We've actually asked for your account so that we can investigate... More

[quote user="taz9172"] Wow thank you someone actually responded. My account is <removed_wl_ShielaF>. My emails from September 08 up to Saturday morning, January 24 at 11:45 am pst. have been deleted since I was hacked. It took me several times of changing... More