Hi kathhawk1, If you can't navigate through your account, it could mean several things. Follow the steps from this link first to see if it's just your browser: http://help.live.com/Help.aspx?market=en-US&project=MailFull&querytype=topic&query=WL_Mail_TROU_YellowWarning... More

[quote user="Shifra"] It doesn't matter which computer I use to access my Hotmail, mine also frezes up at least once per session. And it doesn't matter whether I use Firefox or Internet Explorer or clean up my Internet Temp files - it frezes every... More

Hi Wildflower698, Browser software and Internet connection typically causes your issue. I suggest that you optimize your browser. Visit http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry for the complete steps on how to optimize your browser settings... More

Hi KoolGirl, I can’t check if Benji has sent the wrong link but here’s the correct link for the instructions on how to add an alternate email address: http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!340.entry You need to add an alternate email... More

[quote user="kirsten s"] I'm having a similar problem, but a little different. My son's hotmail account won't let him open just one page of his inbox. It's not a specific email, just one page of the inbox. If he gets enough emails to make a... More

Hi larissaroderick! So far, we haven't received any issues like this yet. I suggest that you try optimizing your browser just to make sure that it's not causing your issue. Here’s the link where to find the steps: http://emailsupport.spaces.live.com/blog... More

[quote user="maria prieto"] I'm really fed up with this. A minute ago I was able to get in,,,,,,I signed out, and when I went to sign in again, it's frozen again. What gives.,,,,,,,,,Please give me someone who can really help or else, give me aq phone... More

[quote user="dan1573"] My hotmail freezes up, have to use task manager to end program and restart. Whats going on? [/quote] I’ll help you on this one, Dan1573 . Let’s do some troubleshooting first - try optimizing your browser. Just in case your... More

Amberlatif, this usually happens when you're using a cluttered browser. I advise that you optimize it to resolve the issue. If you're using Internet Explorer, visit http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry for optimization steps... More

Thanks for al the relevant info that you’ve provided! It’s really a big help to our investigation! Before I can proceed, we’d like to confirm if your laptop and home computer are running on the same network or using the same Internet Connection. This... More