Hi -- Some how, someone was able to send out emails using my hotmail email account to all my contacts plus to email addresses in emails I have received. The emails were sent asking people to go to a link to buy products, and now when I open my email account I cant read... More

Hi suehuang, After careful investigation on your account, I have found out that your e-mail and contacts were deleted deliberately. I have engaged additional resources to help restore your deleted messages. I have moved the deleted messages back to your Inbox so that... More

MoMo5 , when my co-moderators tried to recover messages from your Hotmail account, the recovered messages should appear in your account within a 72 hour period. Meaning, there may be messages that will appear immediately after the process or anytime within the 72 hour... More

Sandra , for me to help you recover your contact list and lost messages, please post the following info: - Your Hotmail account - At least 3 addresses from your deleted contacts To report the bogus account and the hacker, I suggest that you contact the Hotmail Abuse... More

@ victoria_eire I am glad your lost mails have been recovered. I’ll make sure Windows Live Raniel L hears about this update. If you need to report the spam e-mail sent from your account incident then I recommend that you contact Windows Live Customer Support.... More

@ peterossi I’ve checked your account using our Support Control Panel and tried to recover your lost e-mails. I have recovered some and have moved them to your Inbox. However, I cannot guarantee that the recovered messages will include the ones you are looking... More

@ jukin011 First, I highly recommend that you check out the link below for help in securing your Windows Live Hotmail account. http://help.live.com/Help.aspx?market=en-US&project=LiveIDv1&querytype=topic&query=Accountv1_TROU_UnauthorizedAccess.htm You might... More

I’ll help you retrieve your missing messages kels-barme . Post your Hotmail e-mail address here to start the recovery process. However, since I can only recover messages that are still in the servers, I cannot guarantee that I’ll be able to retrieve all... More

Thank you for reporting this problem. I’ve performed another recovery process to your Hotmail account. Check your account to review the retrieved messages. Moving forward, I understand that this is the second time that you encountered this problem. Although I... More

Hi TriGirl , I’ve tried to recover your missing messages from the backend. Check your Hotmail account to view the recovered messages. BTW, since I can only recover messages that are still in the servers, I cannot guarantee that all your missing messages have been... More