This issue usually happens when the sender used third party software to send the e-mail. Hotmail will detect inconsistencies with the IP address so the e-mail will be blocked. We have to do this to limit the amount of unsolicited commercial e-mail (spam) that you receive... More

Hi SimoneK , To view the contents of the e-mail messages in question, I recommend that you click the Show Content link displayed beside the error message. Moving forward, the message that you’re getting is part of the Windows Live Hotmail Safety Bar feature. When... More

Hi peppermint ! [quote]1) I have added myself to my safe list - it does no good when I send emails to myself or they are sent to me by several companies that I have also added to the safe list[/quote] Please provide the information that Joseph asked from you so we can... More

I suggest that you add your relative's e-mail address into your Safe list to resolve this. To do this: 1. Sign in into your account. 2. In the upper-right corner of the page, click “Options,” and then click “More options.” 3. Under “Junk... More

Unfortunately, the owner of the account should be the one to contact us. In the meantime, please tell her that e-mail with pictures, links or attachments from people that are not in her Safe list or Contacts list are automatically suppressed. She can view the pictures... More

Hmmm… When you mark an e-mail as safe, the sender’s e-mail address should be added to your safe list and the e-mails should no longer be blocked. Please post the sender’s and your e-mail address so that we can investigate. I’d also like to see... More

@ LairdKeir , Please follow the steps posted by Adrian to avoid getting this message when opening e-mails with attachments. Adding the sender's e-mail address to your Safe Senders list will also resolve the issue of receiving important messages in your Junk folder... More

@ Jimbod [quote user="Jimbod"]I have several mailing lists that I belong to that end up in my junk mail no matter how many times I add them to my safe senders list or safe mailing lists[/quote] Please post the domain of the sender so we can investigate. @rrrich36... More

Hi Jim, To troubleshoot your receiving issue, I need to know your Hotmail account as well as your senders' e-mail addresses. For your inability to move these messages, try to drag and drop them to your Inbox. More