Hi 45am , I appreciate all the information that you’ve posted. After checking your Hotmail account, I’ve verified that you’ve set up several Custom filters that direct messages to your Junk folder. It’s possible that the messages from the senders... More

Let me investigate this further GMo . For a speedy investigation, post your Hotmail e-mail address here. I’ll also need at least 1 copy of a message (with its full message headers exposed) from your contact that was directed to your Junk folder. Post the information... More

Hey Elena, please refer to the following post: http://windowslivehelp.com/solutions/settings/archive/2009/02/18/not-receiving-e-mail-from-contacts.aspx This solution article provides information on what settings to check if you're not receiving emails from your... More

I suggest that you check your custom filters as this may be affecting the delivery of your e-mail. Also, it's best if you add the sender to your Safe senders list. For the steps to do these, please refer to: http://windowslivehelp.com/solutions/settings/archive... More

kevwin : About your concern that some of your incoming messages are being rejected by Hotmail, please provide the following: - Your e-mail address - The senders' e-mail addresses - A copy of the bounce message that the senders' received (with full headers) Also... More

Your daughter may have inadvertently added your e-mail address to the Blocked senders list, and this is why she's unable to receive your messages. Please ask her to check this. Also, she'll need to add your e-mail address to the Safe senders list. For the steps... More

I found that your Junk e-mail filter is set to "Exclusive," and to delete junk messages immediately. This will send your incoming messages to your Junk folder (except for those who are in your Safe senders list) and then delete them at once. This is why you're... More

molaruewil : Please try adding the recipient to your Safe senders list and see if the issue persists. For the steps, please visit: http://windowslivehelp.com/solutions/settings/archive/2009/02/18/not-receiving-e-mail-from-contacts.aspx But if the issue persists, please... More

Hi Kim , Thanks for posting the requested information here. I’ve carefully investigated your account and verified that it’s working properly on our end. I suggest that you check your Inbox folder for their messages. It’s possible that you have misplaced... More

It's possible that Facebook's e-mail address is inserted in your Blocked Sender list when you junked its e-mails. I suggest that you check out this list and remove the e-mail address for you to receive e-mails from it again. To do this: 1. In the upper-right... More