Hi mynameis2009 , It’s possible that your Junk e-mail filter setting is contributing to this issue. Here are my suggestions to resolve your concern: A. Set your Junk e-mail filter to Standard . To help you on this, visit the link below: http://windowslivehelp... More

It is possible that you’ve accidentally created a custom filter on your account. To ensure that there’s no custom filter that might cause your messages to end up in your Junk folder, I suggest that you checked your custom filter settings by doing these steps... More

@ djdt To make sure that you receive e-mails from a certain sender, you should add the sender’s e-mail address to your account’s Safe Senders list. In addition, you may also create a custom filter to ensure that messages from certain senders are redirected... More