Hi, i am doing this for my mom. I got her a laptop and she is very new to any email or internet contact. I set her up a live.com account and entered all her contacts in her addy book. I guess i did not know either that you can send one email to 10 addys at one time... More

Hi there! I’ve moved your post here at the “Sending Limits” forum since your issue is about sending e-mails. The characters you’re asked to enter is part of the Human Interactive Proof (HIP) validation process that we’ve implemented to... More

JOSEPH - Thank you for your quick response. When I go back to type in the letters, I can't even read them - they run into each other. I played the audio portion and I get only 3 characters. I am currently using a MAC and I don't know how to add them to the safe... More

Hi there mariaw1960, there's definitely a way to get around this. To resolve your concern, first, make sure that you're correctly typing the characters in the box. For the second resolution, I'll refer you to the answer of Jacqui F in this thread: http:... More

Well, no, it's not easily solved. this has never happened to me before unless I left an email message and came back later. Then I would solve the puzzle and off I go. But now, I keep solving the puzzle, by letters and audio, and I STILL can't send emails. this... More

[quote user="lynda1"] Well, no, it's not easily solved. this has never happened to me before unless I left an email message and came back later. Then I would solve the puzzle and off I go. But now, I keep solving the puzzle, by letters and audio, and I... More

Hi Nadia, I’ve joined your post to an existing thread discussing about being limited to 10 people at a time when sending mail. I’ve quoted Norman’s response regarding this. [quote user="Windows Live Norman L"] To help reduce the amount of... More

The puzzle you mentioned is part of the Human Interactive Proof (HIP) validation process we have implemented to confirm valid users and to help stop both incoming and outgoing spam messages. To fix this, please follow the steps below in the order that they are listed... More

Hi Rap, The puzzle or letters and numbers you mentioned must be the Human Interface Proofing (HIP) which is used to verify if accounts are used by a person or a computer. This doesn’t mean that your software isn’t compatible with Microsoft. Please optimize... More

Hi, FIONA23 . You must be experiencing the Human Interactive Proof (HIP) validation process based on your description. It's frustrating when you're entering them correctly and being told otherwise. This could be due to cluttered browser settings so I recommend... More