I have not used my account for about a year, not that I did not want to but it took microsoft that long to get me back into it after my password was forgotten. Anyhow, once I did get back into it, there is no mail in it at all, no folders I created nothing. Only a Welcome... More

Hi Missmagnolia7, I’ve checked your account and verified that it was previously marked as Inactive. With this, I’ve moved and joined your post to an existing discussion regarding retrieving messages and contacts deleted due to inactivity. Unfortunately,... More

Hey b0bstar, I have checked the account that you have mentioned and our records show that the contents were deleted by an automated service which flags accounts which have not been signed into for 120 or more days. Once the contents have been deleted, they cannot be... More

Hi there o2b! Upon checking your account in our system, I've verified that it was marked as inactive. This is the reason why you lost your stored messages. Unfortunately, we're unable to restore any of the mails that you lost. You can also refer to my previous... More

[quote user="user12345"] < edited >@hotmail.com thank you so much for trying to help. please keep me updated.[/quote] We have carefully examined the sign-in dates of your account and verified that your account was marked "Inactive". This is... More

[quote user="Chloelouise"] So its gone forever???? [/quote] As much as I want to help you recover your mails, unfortunately, we can't recover deleted messages from an account that was marked inactive because these are permanently deleted from our servers... More

Hi Magda, Based on our records, your account was previously marked as inactive. I’ve joined your post to this thread which will inform you that it isn’t possible to retrieve deleted mails due to inactivity. I’ve quoted Brandon’s response regarding... More

Hi Annabanana110, I've investigated your account and validated that it was deactivated. In this case, the contents of your Inbox were deleted by an automated service which flags accounts, which have not been signed into for 60 or more days. Once the inbox contents... More

Hi Jeannine, I’ve checked your account and verified that it was previously marked as Inactive . I’ve joined your post to an existing thread discussing that it is not possible to retrieve messages deleted due to inactivity. MSFT Brandon posted some information... More

[quote user="vinod_venkatesh"] Hi Christian Thanks for your prompt response. Is there no way to recover these deleted mails? Also to esnure this does not happen again, can you please once again clearly put down the olicy regarding deletion due to inactivity... More