Hi B B B, I've checked your account and verified that inactivity is not the cause of your issue. Thus, I can’t provide the exact reason why this occurs since we do not the tool to view personal records on our end. If messages on your account are missing but... More

Hey MeganF, I’ve moved the messages I was able to retrieve and transferred them to your Inbox. Please check if the messages you are inquiring about were restored but this doesn’t guarantee that all deleted mails will be available. I’ve also edited... More

[quote user="WendyWendy"] Please help!! Someone got into my email account on Dec.29/08 and deleted several email messages. It is critial and imperative that I get these back into my email account. Please help me retrieve them. [/quote] Hi WendyWendy, I'd... More

[quote user="dyabut21"] Hi Joseph D, Here is my account: <removed>@hotmail.com. [/quote] After careful investigation, I've found out that your messages were deleted deliberately. I tried to recover your messages. Sadly, no messages reappear. You... More

I’m sorry Deborah, we do not have a tool that would allow us to recover deleted e-mails from a specific date. We already made a backend fix for your account. However, this doesn’t guarantee that the message that you are looking for will be recovered. More

It appears that somebody have accessed your account and deleted your e-mails and contact list. Good thing that you have reset your information as it can help prevent unauthorized access to your account. You can also use this guideline on how to secure your account:... More

JoyceYao, No problem. By the way, I’ll be sending you a private message (PM) to ask for some information from you to check if i can retrieve your contacts. to view this, click on your “Sign in name” at the upper right part then click on “the... More

@ eekius I’m glad to inform you that I was able to recover your messages but I can’t guarantee that all missing messages will be available. Additionally, while checking your account, I’ve found out that you’re also using Outlook Express . If... More

I can't confirm whether your account was accessed by someone or provide you any information about who may have done so or how was it done. If you think that someone deleted your folders without your permission, you can use the tips posted in this link on how to... More

Hi Matthieu, I’m glad to inform you that I was able to recover your messages but I can’t guarantee that all missing messages will be available. I’ve found out that your messages were deleted deliberately. Check out the tips on this link on how to keep... More