Hello, You can contact a Microsoft Support Professional who specializes in Outlook Express at: https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1214&WS=LiveReferral As for your concern in getting a refund, you may call the Billing Support Team... More

Hi lisasylviah , E-mail clients, like Outlook Express, offers a feature to leave a copy of your messages on the server. If this is not enabled, messages saved on the servers will be moved and saved locally on your computer. This is the reason why your messages are no... More

Hi elazig , I’ve engaged additional resources to help retrieve your e-mail. Sad to say, no messages reappeared. E-mail clients such as Outlook Express (OE) have an “archiving” feature. This feature moves your messages from the Windows Live Hotmail... More

Hi, thanks for this info. I’ve checked your accounts and they’re properly working on our end. About the error that you’re getting in Entourage and Apple Mail, can you post the complete error message here if you want for us to investigate on this? Also... More

Hi Carole, Have you tried to remove your account in Outlook Express? If not, here are the steps on how to manually remove a Windows Live Hotmail account in Outlook Express: 1. In Outlook Express, click "Accounts" on the "Tools" menu. 2. In the "Internet... More

[quote user="carolian"] Thank you for your reply. These problems have only recently started, I believe it is connected with the Live changeover. I have CERTAINLY NOT set up my account to go to Outlook Express. I have always kept the two accounts separate.... More

Imokon , I’ve tried my best to recover your deleted messages. Sadly, after exhausting our resources and pushing the recovery process to the limit, I wasn’t able to recover any of them. I am sorry about your messages. About your inquiry on messages being... More

Tinkerbell174, I've moved your post to the Lost or Deleted Emails forum. Post your Hotmail e-mail address so we can check what happened to your saved messages. [quote user="Tinkerbell174"]I have emailed numerous times over a long period of time, asking... More

Hi drusome . I’ve moved your post to the Lost or Deleted Emails folder. I’ve managed to retrieve your deleted messages and moved these back to your Inbox . Please review them. If there are messages that were not included in the restoration, I’m sorry... More

@ hannaclod Let me know your e-mail address so I can check on it. Moreover, check out these links to know how to properly configure your account with: Microsoft Outlook http://windowslivehelp.com/solutions/settings/archive/2009/02/16/how-to-add-your-e-mail-account-to... More