My hotmail account has been hacked, fraudulently used and a person is trying to obtain money by deception. I have been locked out of that hotmail account and out of MSN I cannot access that hotmail account to access my addressees or any of my files. I cannot access... More

rodvb70 , although there’s a small window of success when recovering lost information, I’ll do my best to help you out. To start the recovery process for your messages and contacts, post your Hotmail e-mail address here. Also, to confirm that the account... More

phxcat , if you think that the problem was caused by a virus, you can also get an online support with the Microsoft Security Help and Support Team . I’ve posted the information on my earlier post. Nevertheless, I still recommend that you get in touch with the... More

Hi again Maguire456 . I got a bit confused. Are your lost messages that you want to recover are those from your MSN.com account? And what you want is if we're able to recover messages from your MSN account, they will be delivered to your Hotmail.co.uk account? If... More

I’ll help you retrieve your missing messages kels-barme . Post your Hotmail e-mail address here to start the recovery process. However, since I can only recover messages that are still in the servers, I cannot guarantee that I’ll be able to retrieve all... More

Hi, This day 3 of trying get the emails recovered, I assume that as time passes the chance of recovery diminishes, so this is URGENT. I have been back and forth between MSN and Verizon, like a ping pong ball. Do you have a way to escalate this to a higher level (something... More

Thank you for reporting this problem. I’ve performed another recovery process to your Hotmail account. Check your account to review the retrieved messages. Moving forward, I understand that this is the second time that you encountered this problem. Although I... More

Hi! You need to contact the Abuse Team thru abuse@hotmail.com about the unwanted e-mail being sent using your account. Moreover, I’m glad to inform you that I’ve recovered some of your messages on your Deleted folder. However, this doesn’t guarantee... More

Hi jasonw0001 , Based on our records, your account is currently subscribed under a partner service – Verizon Broadband with MSN Premium . Since accounts with partner subscription look differently on the backend, these accounts are handled by the support team of... More

Hi justjaionly , I was able to successfully recover a number of deleted messages from your account. Check out your account to view the recovered messages. BTW, any message that didn’t reappear in your account is unrecoverable. Moving forward, based on my investigation... More