I’ve already coordinated with Windows Live Jeffry D. He’ll respond to your other post and will refer you to my response. I’ve confirmed that you’ve previously set up your Windows Live Hotmail e-mail messages to go directly to Outlook Express... More

Hey cowboy20, I have checked your account and verified that you have previously set up your Windows Live Hotmail e-mail messages to go directly to Windows Live Mail Beta. E-mail clients such as Windows Live Mail Beta has an “archiving” feature. This feature... More

I’ve made a backend fix for your account and unfortunately, I was unable to retrieve any messages. After investigating your account, I found out that a 3rd party program such as McAfee SpamKiller deleted your e-mails. You can use the following guideline to prevent... More

@ pauledge, FYI, e-mail clients such as Outlook Express has an “archiving” feature. This feature moves your messages from the Windows Live Hotmail e-mail server to your hard disk. Once downloaded to your computer, the messages will no longer show up on the... More

@ sanfranciscomom After investigating your account, it appears that you are using a program called Spam Killer or a similar program that can either remove messages from our servers to your computer or to your Deleted folder. I’ve made a backend fix for your account... More

Ray , e-mail clients has a feature that moves your messages from the Hotmail server to your hard disk. Once downloaded, the messages will no longer appear on the Hotmail Web interface, and we may be unable to recover them as they're now stored in your Outlook Express... More

Hi Syed, it looks like that a third party program similar to McAfee Spamkiller deleted the messages. I made a backend fix for your account and moved the recovered messages to your Inbox but I can’t guarantee that the messages will not be deleted again. From the... More

As far as I know, deleted folders in Windows Live Mail cannot be recovered. The same also applies when accessing your account through Hotmail. We can actually retrieve the messages from the deleted folder if the e-mails are not yet purged from the server; but in your... More

Thanks for posting your e-mail address Giovana. I’ve checked on our records and found out that McAfee SpamKiller or a program similar to that have moved or deleted your e-mails. I was able to recover some of the messages. However, I can’t guarantee that... More

rallsmic , after checking your account, I found that you're using an e-mail client to access it. Note that e-mail clients have an archiving feature which moves your messages from the Hotmail server to your hard disk. Once you've downloaded your messages, it's... More