I have read some of the questions on this subject and am having the same problem today. I cannot log into my hotmail account. I have tried the suggestions you have made to fix this problem, but, none of them work. I have a newer laptop that I have had for two months... More

The other day, my Hotmail was hacked, and I got my E-mails back thanks to the good folks at Hotmail. I am now trying to open the recovered E-mails, but it's saying Hotmail is having a problem and won't really let me open them. At least some. The EXACT quoted... More

I have been having trouble for the last 24hrs. I will be logged in, refresh my screen and the message box pops up saying that it is unable to connect to explorer at this time. It is happening on both my laptop and desktop. I'm now unable to open up my hotmail. More

Thanks for providing us your e-mail address Tojo. However, for us to fully isolate this issue, you have to access your account using other computer with different Internet Connection. This would help us to determine if the issue you are having is related to your account... More

@ Ron65 : It would help with our investigation if you could do the complete optimization process, instead of just clearing your cache. Here’s information about this: [quote user="Windows Live Anthony C"] To ensure that browser settings do not contribute... More

No worries, Marion . I’ll look into this further. For a speedy investigation, post your Hotmail e-mail address here. Also, provide the detailed steps you followed before encountering the problem and the exact error message that you encountered, if any. I’ve... More

I’ve read your cry for help, betsyarias . I’ve checked your Hotmail account and confirmed that the server hosting it is working properly on our end. I’ll look into this further. For speedy investigation, confirm the exact and complete error message... More

melphx1 , it can be tough when you’re encountering a problem accessing your account. To help you out on this, let’s start with optimizing your browser. Most Hotmail access problems are browser related and in optimizing your browser, we’ll rule out... More

Everyone: Your patience is highly appreciated while troubleshooting is being performed. @CM2PTATC Chris , to move to the next troubleshooting, I need to have your problem isolated. It will be a big help if you can try using a computer with different Internet connection... More

ts15 , I’m grateful that you reported the slowness that you’re encountering. Though your modem checked out, there are still other factors that affect the speed of your Hotmail account. Since most Hotmail issues are caused by browsers, I recommend that you... More