Hi David, Before you provide all the information requested in this thread for other users, please post the problem that you're encountering first plus your e-mail address. This way, I'll be able to verify which information is still needed from you. Thanks! More

Hello Lois , Thanks for sending the requested info and giving us consent to access your account. But I noticed that you don't have an alternate e-mail address in your profile. It's important that you add one so that we can contact you in case we encounter any... More

Knowlton, I’ll be sending you a private message (PM) to sort this out. Click on your “Sign in name” at the upper right part then click on “outgoing email are blank” under “My private messages.” By the way, I've edited your... More

I'm here to help you out, Knowlton . After checking our test account, I’ve verified that you didn’t provide the correct file requested by my co-moderator, Angelica. For a speedy investigation, generate the correct FiddlerCap trace and MSinfo file then... More

Knowlton, We have received the e-mail that you sent. Unfortunately, we are unable to open the MSinfo file and the permission file. Please resend to us the MSInfo file for us to continue with the investigation. To give us your permission to access your account, you can... More

Knowlton , thank you for your cooperation and for all the information you've provided. I’ve escalated the problem that you’re experiencing to our Escalation Specialists . They’ll contact you regarding the resolution of your problem. I’m grateful... More

Yesterday morning (09/18/2009) my email was working fine. Today my emails will not open. Also, none of the drop downs across the top open; profile, people, mail etc. When I click on any of these I get the error message: Internet Explorer cannot display the webpage.... More

Hi, please check the Private Message (PM) that I sent to you. To view your PM: 1. Click on your Sign in name displayed right beside “Signed in as” found at the upper right side of the page. 2. Under “My Private Messages,” click “Still can't... More

@aaronjustaaron: Since you've mentioned that you were able to access your messages using other computer, can you post the browser that you're using including its version when encountering the issue? This would help me in isolating your problem. Thanks! More

I am using Outlook 2007 and Outlook Connector on Windows XP Professional SP3. I have three folders in my Hotmail online besides the default. When I open Outlook I am unable to see the emails in those folders. The Inbox and Junk folders seem to not be working properly... More