Hi lisasylviah , E-mail clients, like Outlook Express, offers a feature to leave a copy of your messages on the server. If this is not enabled, messages saved on the servers will be moved and saved locally on your computer. This is the reason why your messages are no... More

Hi, thanks for this info. I’ve checked your accounts and they’re properly working on our end. About the error that you’re getting in Entourage and Apple Mail, can you post the complete error message here if you want for us to investigate on this? Also... More

@ leet4life I have checked your account through our Support Control Panel and have tried my best to recover your lost e-mails. However, the restoration failed and I was unable to recover any messages. It is possible that your lost messages may already have been purged... More

I just recently purchased Microsoft Office 2007 Professional Plus with Office Communicator. Yesterday - I just downloaded Outlook Connector - to make sure my e-mails get downloaded to Outlook 2007. I had to download - Outlook Connector - because for some reason - ever... More

Imokon , I’ve tried my best to recover your deleted messages. Sadly, after exhausting our resources and pushing the recovery process to the limit, I wasn’t able to recover any of them. I am sorry about your messages. About your inquiry on messages being... More

Tinkerbell174, I've moved your post to the Lost or Deleted Emails forum. Post your Hotmail e-mail address so we can check what happened to your saved messages. [quote user="Tinkerbell174"]I have emailed numerous times over a long period of time, asking... More

Hi drusome . I’ve moved your post to the Lost or Deleted Emails folder. I’ve managed to retrieve your deleted messages and moved these back to your Inbox . Please review them. If there are messages that were not included in the restoration, I’m sorry... More

@ hannaclod Let me know your e-mail address so I can check on it. Moreover, check out these links to know how to properly configure your account with: Microsoft Outlook http://windowslivehelp.com/solutions/settings/archive/2009/02/16/how-to-add-your-e-mail-account-to... More

Hi arosero , To be prompted with the characters to verify your account, you’ll need to access your account directly from the Hotmail website ( http://mail.live.com ) then send a test message. Simply accessing your account will not prompt you with the characters... More

[quote user="Farm01"] I do access hotmail through my iPhone; are you saying that my iPhone / Mac settings could be causing the problem? This has never been a problem before. Are you also saying that I should be able to retrieve my messages from the POP3 server... More