@ sadiya saleh I need to have your e-mail account for me to try and recover your missing contacts. To take action on the supposed hacker, you need to contact the abuse team at abuse@hotmail.com @ ktx2skd If you think you were hacked and do not have access to your account... More

my hotmail account has been used to send hundreds of spam emails recommending a "good website". what can i do to prevent this happening again? i have up to date anti-virus software and it says my computer is clean. i have also changed my hotmail password.... More

Hello ericklassen! Thanks for giving us sample e-mail addresses in your Contact list, which I edited in your post for privacy purposes. I'm glad to inform you that I was able to recover your lost contacts. I've sent them to your Hotmail account. To report to... More

Hello there, I just logged into my messenger and noticed that I was missing SOME, NOT ALL but SOME(most of them anyway) of my contacts. I've tried to clear my cache and re-installing the messenger as told to by HELP, but it still does not help. I saw on the other... More

JoyceYao, No problem. By the way, I’ll be sending you a private message (PM) to ask for some information from you to check if i can retrieve your contacts. to view this, click on your “Sign in name” at the upper right part then click on “the... More

Hey Alan, I've checked your @hotmail.com account and verified that all your e-mails are still intact with your account. To isolate this issue, I suggest that you try accessing your account using other computer with different internet connection to see if the issue... More

FYI: The Hotmail account you’ve posted was edited to avoid any misuse in the account. Hey Aland, I’ve checked your Hotmail account and have verified that it is working properly. All the information, messages and contacts are all intact. If you have registered... More

[quote user="Carolhatfield"] I am not sure what I have done, but I now have a live.com e mail address and none of the old e mail information or contacts from my previous msn.com was transferred to new live.com address. Please help me! How do I get old e mail... More

Hi Candamolly, It is possible that most of your messages were already purged from the system before my colleague tries to recover them. Messages deleted from accounts are completely removed from the server after a certain period of time to prevent our system from cluttering... More

Hey JP , thanks for the information you’ve provided. I’ve sent the retrieved contacts to your account using the subject “Retrieved Contacts.” Check it out on your end. By the way, I’ve edited your post to remove the addresses posted. More