I have not used my account for about a year, not that I did not want to but it took microsoft that long to get me back into it after my password was forgotten. Anyhow, once I did get back into it, there is no mail in it at all, no folders I created nothing. Only a Welcome... More

I would really want to retrieve those lost messages from your account. However, I have reviewed your account and verified that we cannot recover the deleted messages due to our account inactivity policy. If you have noticed I have edited your posted e-mail address,... More

Hi Missmagnolia7, I’ve checked your account and verified that it was previously marked as Inactive. With this, I’ve moved and joined your post to an existing discussion regarding retrieving messages and contacts deleted due to inactivity. Unfortunately,... More

[quote user="makowski123"] Hello, I had one precise mail with a picture attachment which I sent. The mail was a quite old, and I can't find it back. It was in my sent e-mails. I didn't ever delete my sent mails. I think this has got deleted with an... More

Hi there o2b! Upon checking your account in our system, I've verified that it was marked as inactive. This is the reason why you lost your stored messages. Unfortunately, we're unable to restore any of the mails that you lost. You can also refer to my previous... More

Hi R. Thiagarajan! I’ve edited your post to secure your e-mail account. I’ve also moved it to the more appropriate forum, which is the Lost or Deleted Emails forum. Moreover, I’ve joined it to the PLEASE HELP - all emails are gone thread. I’ve... More

[quote user="user12345"] < edited >@hotmail.com thank you so much for trying to help. please keep me updated.[/quote] We have carefully examined the sign-in dates of your account and verified that your account was marked "Inactive". This is... More

[quote user="Chloelouise"] So its gone forever???? [/quote] As much as I want to help you recover your mails, unfortunately, we can't recover deleted messages from an account that was marked inactive because these are permanently deleted from our servers... More

Hi Magda, Based on our records, your account was previously marked as inactive. I’ve joined your post to this thread which will inform you that it isn’t possible to retrieve deleted mails due to inactivity. I’ve quoted Brandon’s response regarding... More

Hi Annabanana110, I've investigated your account and validated that it was deactivated. In this case, the contents of your Inbox were deleted by an automated service which flags accounts, which have not been signed into for 60 or more days. Once the inbox contents... More