The same thing happened to me on 12/9/08 and I have been trying to get answers from Microsoft about the problem ever since. Finally one of the technicians referred me to this website. Unfortunately, I'm not sure how this actually helps. I'm not interested in... More

my hotmail account has been used to send hundreds of spam emails recommending a "good website". what can i do to prevent this happening again? i have up to date anti-virus software and it says my computer is clean. i have also changed my hotmail password.... More

to whom it may concern: in december i received help from 'Microsoft Customer Support [IDENT.LVID.00.00.EN.SYK.MNL.TS.T01.SPT.00.EM@css.one.microsoft.com]' to reset my password after my hotmail account was hijacked after i opened a viral email. subsequently,... More

Thanks for providing me your account. I’ve checked it and tried to retrieve your deleted mails. Unfortunately, I was not successful in finding them. =( Since you’re asking what to tell the Windows Live Customer Support Team, you can refer to them the sent... More

[quote user="Anna De Filippo"] <removed_WL_sharons> thanks [/quote] Hi there, Anna De Filippo. Thanks for providing your e-mail address. To secure your account, I've removed your e-mail address from this post. Going back to your concern, I've... More

I’ve transferred the messages I was able to retrieve to your inbox John. Please understand that some purposely deleted mail may be included in the restoration. I also suggest that you enhance your account’s protection. This can be done by regularly changing... More

Hi again Maguire456 . I got a bit confused. Are your lost messages that you want to recover are those from your MSN.com account? And what you want is if we're able to recover messages from your MSN account, they will be delivered to your Hotmail.co.uk account? If... More

@ janicejones1431 , Thanks for the information you’ve provided. Check your messages since I’ve sent an email together with your retrieved contacts. I’ve also moved the messages I was able to retrieve to your Inbox . However, this doesn’t guarantee... More

Hi Mariska and racergirl75 , Post your email addresses immediately so that I can try to retrieve your messages. Also, to avoid this to happen again, I suggest that you enhance your account’s protection. This can be done by regularly changing your password and... More

Hi blue_moon and Kri , To avoid this to happen again, I suggest that you enhance your account’s protection. This can be done by regularly changing your password and secret question and answer. You can use several combinations of letters and numbers to make your... More