The same thing happened to me on 12/9/08 and I have been trying to get answers from Microsoft about the problem ever since. Finally one of the technicians referred me to this website. Unfortunately, I'm not sure how this actually helps. I'm not interested in... More

[quote user="AtlantaRickW"] Thanks, Raniel L. My email is <edit>@hotmail.com email addresses I can think of are: <edit> <edit> <edit> Any help is appreciated. [/quote] Hi AtlantaRickW, I've sent a private message (PM) to address... More

Hello ericklassen! Thanks for giving us sample e-mail addresses in your Contact list, which I edited in your post for privacy purposes. I'm glad to inform you that I was able to recover your lost contacts. I've sent them to your Hotmail account. To report to... More

Hello there, I just logged into my messenger and noticed that I was missing SOME, NOT ALL but SOME(most of them anyway) of my contacts. I've tried to clear my cache and re-installing the messenger as told to by HELP, but it still does not help. I saw on the other... More

Thanks for the feedback, canadamolly . I’ve checked our records and confirmed that Arnold sent the information to your Hotmail account. The e-mail message with the subject missing contacts has been successfully delivered to your account. Also, I was able to recover... More

I've checked your account and tried to recover your lost messages. If they don't reappear in your Inbox, then it's no longer possible to recover your deleted messages. As for recovering your Contacts list, I'll be sending you a private message (PM) to... More

Hi Craig, Thank you for sending the information that I've requested. I'm glad to tell you that I've recovered your contacts and have sent the list to you. Please check your e-mail and the subject is "Recovered contacts for Craig." As for recovering... More

Andy, I've tried to retrieve your messages but unfortunately, the restoration failed. It's possible that those messages were already purged even before I tried to recover them. For now, I strongly recommend that you increase your account's security. You... More

@ Jeff I regret to inform you that I failed to recover any deleted messages in your account. It's possible that those messages are completely purged on our servers that why I can't restore them. While for your lost contacts, I've already sent you a private... More

John, I found that your account has been marked as "Inactive." This is the reason why your stored messages and contacts were deleted. Unfortunately, we can no longer recover your deleted messages and contacts as they've already been purged from our servers... More