Not receiving e-mail from contacts
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This solution article will provide information on what settings to check if you are not receiving emails from your contacts.
What this means?
If you aren't receiving e-mail that has been sent by people you know, it may be because your Junk e-mail filter or your Blocked sender list has excluded them.
What should you do?
Please check your junk mail filter settings and your blocked senders lists to ensure that they are not preventing the emails sent to you from reaching your mailbox. You will also want to add the address to your safe senders list.
Check your Junk folder
1. Sign in to the Windows Live Hotmail website with your Windows Live Hotmail account.
2. Click on the "Junk" button in the left pane
3. Check to see if the missing mail is already in this folder.
4. If you see any messages that should have been delivered to the inbox here, click to put a check in the box to the left of each message and then click the "Not Junk" button
Check your Junk Mail Settings
1. In the upper-right corner of the page, click Options, and then click More options.
2. Under Junk e-mail, click Filters and reporting.
3. Under Choose a junk e-mail filter, choose the level of protection that you want, and then click Save. If the Exclusive level was set, messages from senders not on your Contacts or Safe senders lists will have been sent to the Junk e-mail folder.
Check your Blocked sender list
1. From the Hotmail Options screens under Junk e-mail, click Safe and blocked senders.
2. Click Blocked senders.
3. In the Blocked senders list, select the name or domain (The part of an e-mail address that follows the @ sign, such as msn or hotmail.) that you now want to receive mail from, and then click << Remove from List.
4. Click on "Options" in the upper right to go back to the "Hotmail Options" screen
Add the email address to your Safe senders list
1. From the Hotmail Options screens under Junk e-mail, click Safe and blocked senders.
2. Click Safe Senders
3. In the text box, type in the email address or domain you'd like to always receive email from, and then click Add to list >>
