Solutions
What to do if you can't sign into Windows Live Hotmail
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This solution article will give you information about different errors that a customer might encounter during Windows Live Hotmail server maintenance or a temporary problem with the Hotmail server.
Symptoms:
Customer may encounter one of these error messages:
- "Sign-in Error. Windows Live Hotmail was not able to sign in to your account at this time. Please try again later"
- “We're doing some maintenance to improve the service. We apologize for getting in your way. Please try again in a few minutes. If it's been more than an hour, tell us you're still waiting.”
- "Due to an internal error your request cannot be processed. We apologize for the inconvenience. Please try again later."
- "Server too busy"
- "Account temporarily unavailable: We apologize, but your account is temporarily unavailable."
What does the error mean?
The server that hosts your account is currently undergoing a planned maintenance or experiencing a temporary problem. Please click here to know if there is any existing post about a known issue with one of the Windows Live Hotmail servers. To determine which server you are on, click here.
What should you do?
Since this is only a temporary situation, there isn’t any action required on your part. You can try to sign into your account in a short time. Even if you have been seeing this error for more than 1 hr, it doesn’t normally last for more than 4 hours. If you cannot sign into your account for longer than 4 hours, please post your issue along with your account name in the Accounts and Passwords forum by clicking here.
You could try optimizing your browser to ensure that your browser is not causing the problem.
If you would like to provide feedback to us about this maintenance, please click here.
