Error when you try to send an e-mail: This account is currently blocked from sending messages

This solution article will give information to users who are experiencing an error message indicating their account/computer is blocked from sending messages for apparent Terms of Use violation.

Symptoms:

Users will experience one of the following messages when sending a mail:

This account is currently blocked from sending messages. If you don't think you've violated the Windows Live Terms of Use, please click here.

This computer is currently blocked from sending messages. If you don't think you've violated the Windows Live Terms of Use, please click here.

What do these messages mean?
We use systems to help detect spammers on Windows Live Hotmail. These systems place a variety of restrictions on accounts, one of them is blocking users from sending emails. Occasionally, suspicious activity causes our technology to apply restrictions on legitimate accounts.

What should you do?
Our Hotmail moderators need to take a look at this account and validate if the account has been genuinely blocked or if it’s a false alert. Please create a post here and provide your account name and the error message received and one of our moderators will help you.

You can also learn more about good mailing habits at http://postmaster.live.com.

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