Solutions in this Category

86.42

Solve Rate
86

How to request data from a deceased user's account?

Hello, On behalf of Microsoft, please accept our condolences for your loss. Upon receipt of your request, we preserve all available data for the specified account. If you have not already communicated the email account to us, please send an email to msrecord... More

Last resolved a question on Feb 08 2010
Last updated in Safety and Security Blog Dec 18 2009 by MSFT Roopa S

36.07

Solve Rate
36

Mail rejected by Windows Live Hotmail for policy reasons.

This solution article will provide information to Hotmail users who can't receive messages from non-Hotmail accounts, wherein the senders are receiving a bounce message that their mail was rejected by Hotmail due to policy reasons. Error Codes: # 550... More

Last resolved a question on Feb 01 2010
Last updated in Safety and Security Blog Dec 16 2009 by MSFT Roopa S

35.38

Solve Rate
35

Bounce message interpretation

This Solution article provides information about common bounce messages. A bounce message contains information about the message delivery problem that you've encountered. How the information are formatted and stated in a bounce message vary depending... More

Last resolved a question on Feb 07 2010
Last updated in Safety and Security Blog Dec 10 2009 by MSFT Roopa S

80.35

Solve Rate
80

Recent Phishing Scheme - Your Microsoft Payment Method could not be authorized

This solution article talks about an email that was sent out to MSN/hotmail customers stating that they need to update their payment information for their Windows Live Hotmail Plus service. Please note that this email is not authentic. Customers are requested... More

Last resolved a question on Feb 08 2010
Last updated in Safety and Security Blog Nov 10 2009 by MSFT Roopa S

48.76

Solve Rate
49

Recent reports of Account hijacks

This solution article provides information about the increase in reports that we have received about accounts been hijacked and spam mails been sent to customer's contact list without customer's knowledge. Hotmail is seeing instances of accounts being... More

Last resolved a question on Feb 08 2010
Last updated in Safety and Security Blog Apr 29 2009 by MSFT Roopa S

50.74

Solve Rate
51

How to report Abuse or Spam in Windows Live Hotmail

This solution article provides information on how to report abuse and SPAM in Windows Live Hotmail. To report spam or unsolicited emails: * Windows Live Hotmail customers should click the " Junk " button to report Spam. * Non-Windows Live Hotmail customers... More

Last resolved a question on Feb 08 2010
Last updated in Safety and Security Blog Mar 23 2009 by MSFT Roopa S

43.41

Solve Rate
43

About restricted child accounts

This solution article provides information about restricted child accounts and how to control access to the child account. You can allow, deny, or restrict a child's (An account holder whose use of the Internet is restricted by Family Safety. Children... More

Last resolved a question on Jan 30 2010
Last updated in Safety and Security Blog Feb 18 2009 by MSFT Roopa S

46.15

Solve Rate
46

Fake MSN Offer - Speed Up Your PC

Hello All - Here is a new mailing that has come to our attention. If you receive this mailing, do not respond or click on links . Here is an image of the mailing. -s More

Last resolved a question on Jan 16 2010
Last updated in Safety and Security Blog Jan 09 2009 by Scott H

59.12

Solve Rate
59

Beginning of the tax year phishing mails - IRS email

This article will provide information to users about the phishing emails that are been sent by phishers impersonating the Internal Revenue Service. As we are winding down 2008, the miscreants are on time with this years phishing mails impersonating the... More

Last resolved a question on Feb 02 2010
Last updated in Safety and Security Blog Dec 29 2008 by Scott H

64.76

Solve Rate
65

Learn how to recognize the 5 most common types of E-mail Scams

In today's world, it is not uncommon for you to receive an e-mail from a person or entity that, although may seem legitimate on the surface, is an attempt to get your personal information. For people like myself, It's easier to identify these mails since... More

Last resolved a question on Feb 08 2010
Last updated in Safety and Security Blog Oct 25 2008 by Scott H

90.12

Solve Rate
90

Phishing Scam: Hotmail Warning (Verify Your Hotmail Account Now to Avoid it Closed)

Hey Folks, Please be aware that a new phish message is being sent stating that it is from the Hotmail team. This is not a legitimate mail and you should not respond . Remember, we will never ask you to verify your account in this manner. Here is an example... More

Last resolved a question on Feb 08 2010
Last updated in Safety and Security Blog Oct 25 2008 by Scott H

41.64

Solve Rate
42

Protecting Your Identity: You can’t afford to take the back seat.

Identity protection is one of the most important considerations in today’s society. At every corner, you are asked to give your email, mailing, web site address, or even more personal information. According to the Javelin Strategy and Research February... More

Last resolved a question on Feb 08 2010
Last updated in Safety and Security Blog Oct 24 2008 by Scott H