Alternatives to DAV for accessing Hotmail on Outlook, Outlook Express, Entourage, or MSN Client
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In June 2009, Microsoft announced a change to the way Outlook, Outlook Express, and Entourage programs access Hotmail which may require customers to take action.
To continue to receive e-mail from your Hotmail account, please select one of the alternative solutions below before September 1, 2009. After this day, new e-mail can only be delivered to your mail programs through the following alternative solutions. However you can continue to view your e-mail via the web.
If you use Microsoft Office Outlook to view Hotmail, you can download free Office Outlook Connector to continue accessing your Windows Live Hotmail within Outlook 2003 or 2007. If you’re using Outlook 2002, you will need to change the settings on your program to access your Hotmail. Click here to learn more.
If you use Outlook Express to view Hotmail, you can choose to download free Windows Live Mail (recommended) or change the settings on your program to access your Hotmail within Outlook Express. Click here to learn more about your options.
If you use Entourage to view Hotmail, you can change the settings in your program to view your e-mail. Click here to learn more.
If you use MSN Client to view Hotmail, the MSN team has an FAQ to answer your questions. Click here to learn more.
Don’t know what you’re using to view Hotmail? Have more questions? View the FAQ page or visit the Community Forum.
Why did this change happen? Outlook, Outlook Express, and Entourage use a legacy communications method (known as the DAV protocol) to access Hotmail. Because the DAV protocol is not optimally suited for programs to access large inboxes such as Hotmail which now provides users ever-growing storage*, new alternatives have been built. Last year, customers asked us to postpone plans to retire the DAV protocol until more options were available. Now that these options (including the POP3 protocol) are available, we are ready to retire the DAV protocol.
Thank you for using Windows Live Hotmail.
*Assumes a reasonable growth rate
