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The Pocket MSN service will be shut down in Mar 2010, which may affect users ability to access the services offered through Pocket MSN. Pocket MSN was a premium service (onetime fee) that offered access to MSN services (ie. Hotmail, Messenger) on Windows...
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This solution article suggests customers on some of the settings to check when they are not receiving emails sent by their friends/family. Check your Junk folder 1. Sign in to the Windows Live Hotmail website with your Windows Live Hotmail account. 2...
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Hello, On behalf of Microsoft, please accept our condolences for your loss. Upon receipt of your request, we preserve all available data for the specified account. If you have not already communicated the email account to us, please send an email to msrecord...
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This solution article will provide information to Hotmail users who can't receive messages from non-Hotmail accounts, wherein the senders are receiving a bounce message that their mail was rejected by Hotmail due to policy reasons. Error Codes: # 550...
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This solution article provides information on how to set the timezone for your account. Please note that the timestamps on your received emails will show the time corresponding to your timezone. Follow the below mentioned steps to set the timezone for...
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This Solution article provides information about common bounce messages. A bounce message contains information about the message delivery problem that you've encountered. How the information are formatted and stated in a bounce message vary depending...
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This solution article talks about an email that was sent out to MSN/hotmail customers stating that they need to update their payment information for their Windows Live Hotmail Plus service. Please note that this email is not authentic. Customers are requested...
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This article provides resolution to the error "The connection to the server has failed" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The connection to the server has failed. Account...
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This article provides resolution to the error "User not authenticated" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The message could not be sent because the server rejected the sender...
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This article provides resolution to the error "Unable to logon to the server using Secure Password Authentication" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: Unable to logon to the...
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This solution article will give you information about the problem few customers are encountering with Hotmail site redirecting to the Bing search results page. Symptoms: Customers may encounter an issue that when they attempt to navigate to http://www...
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This solution article describes the differences between the Windows Live Web Messenger and Windows Live Messenger. Windos Live Web Messenger (WebIM) is a limited version of Windows Live Messenger. The following Windows Live Messenger features are NOT...
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This solution article provides information about the delay in updating presence on WebIM or Messenger contacts in people page. Symptoms: - Customer signs in to Messenger, but shows as offline for friends. - Customer signs in to Messenger and some friends...
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This solution article provides information aboue the new keyboard shortcuts introduced with Hotmail Wave4 M1 release. Lots of keyboard shortcuts, including shortcuts to match both Yahoo and Gmail have been added in the new Hotmail Wave4 M1 release. A...
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This solution article gives you information on the new features that are added and the features that have changed with the Hotmail update which starts on August 31st 2009. Please Note: Since we rollout in a staggered approach not all users will see the...
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