Top Solutions
Unfortunately, on November 3 rd , 2009, Hotmail suffered an outage that has affected a fraction of one percent of all of our customers. The affected accounts are working and receiving mail normally now, but email stored, received, or saved in those inboxes...
More
This solution article talks about an email that was sent out to MSN/hotmail customers stating that they need to update their payment information for their Windows Live Hotmail Plus service. Please note that this email is not authentic. Customers are requested...
More
This article provides resolution to the error "The connection to the server has failed" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The connection to the server has failed. Account...
More
This article provides resolution to the error "User not authenticated" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The message could not be sent because the server rejected the sender...
More
This article provides resolution to the error "Unable to logon to the server using Secure Password Authentication" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: Unable to logon to the...
More
This solution article will give you information about the problem few customers are encountering with Hotmail site redirecting to the Bing search results page. Symptoms: Customers may encounter an issue that when they attempt to navigate to http://www...
More
This solution article describes the differences between the Windows Live Web Messenger and Windows Live Messenger. Windos Live Web Messenger (WebIM) is a limited version of Windows Live Messenger. The following Windows Live Messenger features are NOT...
More
This solution article provides information about the delay in updating presence on WebIM or Messenger contacts in people page. Symptoms: - Customer signs in to Messenger, but shows as offline for friends. - Customer signs in to Messenger and some friends...
More
This solution article provides information aboue the new keyboard shortcuts introduced with Hotmail Wave4 M1 release. Lots of keyboard shortcuts, including shortcuts to match both Yahoo and Gmail have been added in the new Hotmail Wave4 M1 release. A...
More
This solution article gives you information on the new features that are added and the features that have changed with the Hotmail update which starts on August 31st 2009. Please Note: Since we rollout in a staggered approach not all users will see the...
More
This solution article will give information to users who are experiencing an error message indicating their message is blocked as our junk filters found something suspicious. Symptoms: Users will experience the following message when sending a mail: ...
More
This solution article provides information about the incorrect storage limit shown for your Windows Live Hotmail client in email clients. Symptoms: Customers who have configured their Hotmail account in email clients see that their storage limit is 500...
More
This solution articles provides information about the 'Quick Add' feature in Windows Live Hotmail. Quick Add is a feature available in Windows Live Hotmail that allows users to look for and insert content such as maps, movie show times, images, and even...
More
This solution articles provides information to customers on updating their account information before granting access to login to their account to support agents. There would be instances where the support agent working on your issue might request permission...
More
ABOUT MAIL PROGRAMS Q: How do I know which program I am currently using to view my Hotmail? A: On the tool bar, click on Help and click on the About option. This will provide the details about the program you are using (e.g. Microsoft Office Outlook,...
More
