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37.61

Solve Rate
38

Windows Live Hotmail Data Loss Event on 11/3

Unfortunately, on November 3 rd , 2009, Hotmail suffered an outage that has affected a fraction of one percent of all of our customers. The affected accounts are working and receiving mail normally now, but email stored, received, or saved in those inboxes... More

Last resolved a question on Nov 20 2009
Last updated in Hotmail Service Manager's Blog Nov 13 2009 by MSFT Brandon M

88.89

Solve Rate
89

Recent Phishing Scheme - Your Microsoft Payment Method could not be authorized

This solution article talks about an email that was sent out to MSN/hotmail customers stating that they need to update their payment information for their Windows Live Hotmail Plus service. Please note that this email is not authentic. Customers are requested... More

Last resolved a question on Nov 20 2009
Last updated in Safety and Security Blog Nov 10 2009 by MSFT Roopa S

30.14

Solve Rate
30

"The connection to the server has failed" error in Outlook Express

This article provides resolution to the error "The connection to the server has failed" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The connection to the server has failed. Account... More

Last resolved a question on Nov 20 2009

41.67

Solve Rate
42

"User not authenticated" error in Outlook Express

This article provides resolution to the error "User not authenticated" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The message could not be sent because the server rejected the sender... More

Last resolved a question on Nov 16 2009

20.95

Solve Rate
21

"Unable to logon to the server using Secure Password Authentication" error in Outlook Express

This article provides resolution to the error "Unable to logon to the server using Secure Password Authentication" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: Unable to logon to the... More

Last resolved a question on Nov 18 2009

47.20

Solve Rate
47

Redirected to Bing when trying to navigate to Windows Live Hotmail

This solution article will give you information about the problem few customers are encountering with Hotmail site redirecting to the Bing search results page. Symptoms: Customers may encounter an issue that when they attempt to navigate to http://www... More

Last resolved a question on Nov 19 2009
Last updated in Hotmail Service Manager's Blog Sep 24 2009 by MSFT Brandon M

62.37

Solve Rate
62

Differences between Windows Live Web Messenger (WebIM) and Windows Live Messenger

This solution article describes the differences between the Windows Live Web Messenger and Windows Live Messenger. Windos Live Web Messenger (WebIM) is a limited version of Windows Live Messenger. The following Windows Live Messenger features are NOT... More

Last resolved a question on Nov 20 2009
Last updated in WebIM Sep 17 2009 by MSFT Roopa S

38.38

Solve Rate
38

WebIM shows Offline but contact is actually Online

This solution article provides information about the delay in updating presence on WebIM or Messenger contacts in people page. Symptoms: - Customer signs in to Messenger, but shows as offline for friends. - Customer signs in to Messenger and some friends... More

Last resolved a question on Nov 19 2009
Last updated in WebIM Sep 11 2009 by MSFT Roopa S

63.45

Solve Rate
63

New keyboard shortcuts introduced with Hotmail Wave4 M1 release

This solution article provides information aboue the new keyboard shortcuts introduced with Hotmail Wave4 M1 release. Lots of keyboard shortcuts, including shortcuts to match both Yahoo and Gmail have been added in the new Hotmail Wave4 M1 release. A... More

Last resolved a question on Nov 19 2009
Last updated in Mail and Settings Aug 31 2009 by MSFT Roopa S

35.16

Solve Rate
35

New/changed features in Hotmail Update

This solution article gives you information on the new features that are added and the features that have changed with the Hotmail update which starts on August 31st 2009. Please Note: Since we rollout in a staggered approach not all users will see the... More

Last resolved a question on Nov 19 2009
Last updated in Support Manager's Blog Aug 28 2009 by MSFT Roopa S

42.05

Solve Rate
42

Error when you try to send an e-mail: Our junk filters identified something suspicious in your message. Please edit it and try again.

This solution article will give information to users who are experiencing an error message indicating their message is blocked as our junk filters found something suspicious. Symptoms: Users will experience the following message when sending a mail: ... More

Last resolved a question on Nov 20 2009
Last updated in Hotmail Sending Limits Aug 24 2009 by MSFT Roopa S

67.36

Solve Rate
67

Email clients showing Incorrect Hotmail Storage size

This solution article provides information about the incorrect storage limit shown for your Windows Live Hotmail client in email clients. Symptoms: Customers who have configured their Hotmail account in email clients see that their storage limit is 500... More

Last resolved a question on Nov 18 2009
Last updated in Mail and Settings Aug 13 2009 by MSFT Roopa S

42.92

Solve Rate
43

About Quick Add feature in Hotmail

This solution articles provides information about the 'Quick Add' feature in Windows Live Hotmail. Quick Add is a feature available in Windows Live Hotmail that allows users to look for and insert content such as maps, movie show times, images, and even... More

Last resolved a question on Nov 18 2009
Last updated in Mail and Settings Jul 21 2009 by MSFT Roopa S

46.20

Solve Rate
46

Things to do before granting access to your account to support agents

This solution articles provides information to customers on updating their account information before granting access to login to their account to support agents. There would be instances where the support agent working on your issue might request permission... More

Last resolved a question on Nov 19 2009
Last updated in I'm new to the Solution Center Jun 22 2009 by MSFT Roopa S

14.20

Solve Rate
14

Frequently Asked Questions - Accessing Hotmail on mail programs

ABOUT MAIL PROGRAMS Q: How do I know which program I am currently using to view my Hotmail? A: On the tool bar, click on Help and click on the About option. This will provide the details about the program you are using (e.g. Microsoft Office Outlook,... More

Last resolved a question on Nov 19 2009