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This article provides resolution to the error "The connection to the server has failed" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The connection to the server has failed. Account...
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This article provides resolution to the error "User not authenticated" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The message could not be sent because the server rejected the sender...
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This article provides resolution to the error "Unable to logon to the server using Secure Password Authentication" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: Unable to logon to the...
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This solution article will give you information about the problem few customers are encountering with Hotmail site redirecting to the Bing search results page. Symptoms: Customers may encounter an issue that when they attempt to navigate to http://www...
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This solution article describes the differences between the Windows Live Web Messenger and Windows Live Messenger. Windos Live Web Messenger (WebIM) is a limited version of Windows Live Messenger. The following Windows Live Messenger features are NOT...
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This solution article provides information about the delay in updating presence on WebIM or Messenger contacts in people page. Symptoms: - Customer signs in to Messenger, but shows as offline for friends. - Customer signs in to Messenger and some friends...
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This solution article provides information aboue the new keyboard shortcuts introduced with Hotmail Wave4 M1 release. Lots of keyboard shortcuts, including shortcuts to match both Yahoo and Gmail have been added in the new Hotmail Wave4 M1 release. A...
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This solution article gives you information on the new features that are added and the features that have changed with the Hotmail update which starts on August 31st 2009. Please Note: Since we rollout in a staggered approach not all users will see the...
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This solution article will give information to users who are experiencing an error message indicating their message is blocked as our junk filters found something suspicious. Symptoms: Users will experience the following message when sending a mail: ...
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This solution article provides information about the incorrect storage limit shown for your Windows Live Hotmail client in email clients. Symptoms: Customers who have configured their Hotmail account in email clients see that their storage limit is 500...
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This solution articles provides information about the 'Quick Add' feature in Windows Live Hotmail. Quick Add is a feature available in Windows Live Hotmail that allows users to look for and insert content such as maps, movie show times, images, and even...
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This solution articles provides information to customers on updating their account information before granting access to login to their account to support agents. There would be instances where the support agent working on your issue might request permission...
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ABOUT MAIL PROGRAMS Q: How do I know which program I am currently using to view my Hotmail? A: On the tool bar, click on Help and click on the About option. This will provide the details about the program you are using (e.g. Microsoft Office Outlook,...
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In June 2009, Microsoft announced a change to the way Outlook, Outlook Express, and Entourage programs access Hotmail which may require customers to take action. To continue to receive e-mail from your Hotmail account, please select one of the alternative...
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This solution article provides information about the increase in reports that we have received about accounts been hijacked and spam mails been sent to customer's contact list without customer's knowledge. Hotmail is seeing instances of accounts being...
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