Search results matching tag 'janitor'

Re: lost inbox mails

Windows Live Gee C. — Fri, 20 Nov 2009 08:00:00 GMT

Margarita,

Thanks for posting your email address. I was able to recover some messages. There is no guarantee though that the all messages you’re looking are there. I've moved the recovered items to your inbox. Please check them out.

Re: All emails and contacts have been deleted 2 days ago!

Windows Live Sharon S — Fri, 20 Nov 2009 08:00:00 GMT

I read in one of your earlier posts that you’ve configured your account through POP3 settings. Just a note, the separate set of folders you used to have will no longer appear once you configure your account using the POP3 protocol. This is by design in POP3 settings. This is the reason why you can find them in your Mac Mail. All folders will remain available when you check your account through the web.

Re: All emails and contacts gone

Windows Live Gee C. — Fri, 20 Nov 2009 08:00:00 GMT

hello Drmickeymike!

Thanks for posting your account. I've checked your account, and maximized our resources to retrieve your emails to no avail. An additional attempt to recover your messages is no longer possible.

As for your other concern, please post at least 3 of your missing contacts for us to move on with the investigation.

Re: Lost email

Windows Live Gee C. — Fri, 20 Nov 2009 08:00:00 GMT

Hello there Kazzas!

Thanks for posting your email address. I was able to check your account and retrieve some messages from the server. There is no guarantee that all the messages are there. I've moved the recovered items in your inbox. Check it out.

BTW, if you think your account has been hijacked, you may want to keep it more secured. Read the the Solution Article on this link:

http://windowslivehelp.com/solutions/accounts/archive/2008/10/25/what-to-do-if-you-think-your-accounts-been-stolen.aspx

Re: Deleted Hotmail files and folder with contact address

Windows Live Benji O. — Thu, 19 Nov 2009 08:00:00 GMT

Hi AusNepal,

I also checked your account and found that your messages are intact.

I have also checked some additional records and have found out that you may have an Internet Security and/or Anti-Virus software’s installed. Parts of this Software Suite are Spam Killers.

After investigating your account, our records show that you’re using a program or something similar that can remove messages from our servers to your computer or to your Deleted folder.

From the information we have received, I can offer the following recommendations:

1. Move the messages from your Deleted folder to a personal folder. Moving these message back to your Inbox could result in them being moved back to the Deleted folder again. This step will help prevent them from being moved back to the Deleted folder.

2. For information about configuration changes that can help prevent loss of messages, see the "Help" help information for the program that you using.

3. Contact the manufacturer of your Internet Security and/or Anti-Virus program for help preventing loss of e-mail. If you cannot find messages in your Inbox or Deleted folder, look for other folders to which the messages may have been moved by the e-mail program and see if your messages are recoverable.

Now, we can't forward info about an account to their users since this will be a violation of the Electronic Communications Privacy Act of 1986 (ECPA).

Additionally, we can't recover folders.

Thanks

Re: Lost e-mails

Windows Live Benji O. — Thu, 19 Nov 2009 08:00:00 GMT

Hi Wallster,

After taking a look into our records, it shows that you are using an e-mail client using POP3 access.

Tha cause for your lost mail was probably an option that was disabled.

Please look into your Mail Client and look for the "Leave Copy of Messages to Server" and see if it has a check mark. If it doesn't have one, then the Mail Client has been configured to download your messages and then delete them from the Hotmail server.

Thanks

Re: All emails and contacts have been deleted 2 days ago!

Windows Live Benji O. — Thu, 19 Nov 2009 08:00:00 GMT

Hi micko69,

I looked into our records and attempted to do some back-end fixes, but it looks like my attempt wasn't good enough and I didn't recover any messages.

I also confirmed from Kristian and from our records that you are still using POP3 to access your account.

FYI, E-mail clients have an "Archiving" feature where the program removes messages from your profile (mostly your Inbox) and then stores them to a separate message data store. This may have happened to you and your messages may be simply archived into your harddrive.

Messages that are no longer in your Inbox or Deleted folder may be unrecoverable. Unfortunately, since you are using a program that takes actions that we cannot control, we have no way to help you get these messages back.

You can contact the support team of the e-mail client you're using and ask them how to access the Message Data Store so you can recover your messages.

Thanks

Re: Lost Deleted Items

Windows Live Joseph D — Thu, 19 Nov 2009 08:00:00 GMT

1mb,

By default, the contents of your Deleted and Junk folder are automatically deleted after a period of time. Your Deleted folder automatically deletes messages 5 days after the e-mail arrived there and 10 days for your Junk folder. Unfortunately, there is currently no option to turn this off.

For us to check if there are deleted e-mails that can still be recovered, please post your Hotmail e-mail address here.

Re: Deleted Folder

Windows Live Jacqui F — Thu, 19 Nov 2009 08:00:00 GMT

Hi Dee. That's not something new. :) It's the default deletion of the messages in Hotmail. Emails in the Deleted folder only stay there for 5 days; after that, they'll be permanently purged from the servers. On the other hand, it should not delete your messages everyday.

If you need to keep your messages, I suggest that you don't delete them. Just leave them in your Inbox or move them to your personal folders.

Re: lost inbox mails

Windows Live Gee C. — Thu, 19 Nov 2009 08:00:00 GMT

Hi Margarita Kolinko!

Please post your email address so we can check your account.

BTW, I moved your post to Lost or Deleted Emails Forum.