Search results matching tag 'inactivity'

Re: lost inbox mails

Windows Live Gee C. — Fri, 20 Nov 2009 08:00:00 GMT

Margarita,

Thanks for posting your email address. I was able to recover some messages. There is no guarantee though that the all messages you’re looking are there. I've moved the recovered items to your inbox. Please check them out.

Re: Retrieving deleted old emails and contacts

Windows Live Dave V — Fri, 20 Nov 2009 08:00:00 GMT

@ DKM

I'm sorry to say this that there's nothing we can do restore your emails.

Re: Lost email

Windows Live Gee C. — Fri, 20 Nov 2009 08:00:00 GMT

Hello there Kazzas!

Thanks for posting your email address. I was able to check your account and retrieve some messages from the server. There is no guarantee that all the messages are there. I've moved the recovered items in your inbox. Check it out.

BTW, if you think your account has been hijacked, you may want to keep it more secured. Read the the Solution Article on this link:

http://windowslivehelp.com/solutions/accounts/archive/2008/10/25/what-to-do-if-you-think-your-accounts-been-stolen.aspx

Re: my deletes emails purposly by someone else

Windows Live Gee C. — Fri, 20 Nov 2009 08:00:00 GMT

Hello Pranvera!

Post your email address for us to investigate your account.

As for your other concern, you may want to make sure that your account is secured. Check out this link for Solution Article:

http://windowslivehelp.com/solutions/accounts/archive/2008/10/25/what-to-do-if-you-think-your-accounts-been-stolen.aspx

Re: lost inbox emails

Windows Live Dave V — Fri, 20 Nov 2009 08:00:00 GMT

This issue cause by account inactivity and I'm sorry to say this, we can no longer retrieve emails that have been deleted due to account inactivity.

Re: Data loss/ email recovery

Windows Live Eddie F — Fri, 20 Nov 2009 08:00:00 GMT

Hi Justin,

Our records show that your account was marked "Inactive". This is the reason why you lost your stored messages. Once the account contents have been deleted, they cannot be recovered. I'm sorry!

To know more about our Inactivity policy, please visit the solution post below:
http://windowslivehelp.com/solutions/settings/archive/2009/03/13/how-to-close-your-hotmail-account.aspx

Re: Deleted Everything

Windows Live JK G. — Thu, 19 Nov 2009 08:00:00 GMT

@ fallingstar

Your Windows Live Hotmail account will be marked as inactive if you do not access it for more than 270 days. It may be permanently deleted if it remains inactive for an additional 90 days.

This information is available in MSFT Roopa S’ Solution Article created “How to close your Hotmail account”. To view the article, please access the link below.

http://windowslivehelp.com/solutions/settings/archive/2009/03/13/how-to-close-your-hotmail-account.aspx

Re: Lost files

Windows Live Angelica A — Thu, 19 Nov 2009 08:00:00 GMT

@ 57heinz

I’ve checked your account and verified that it was previously marked as inactive. This is why you lost all the messages on your account. I regret to inform that there’s no way to retrieve messages deleted from an inactive accounts since they’re removed permanently from the system. If accounts are inaccessible for more than 270 days, the system automatically flags the account as inactive.

To avoid this from happening again, try saving your important messages as files on your local computer. E-mail clients like Windows Live Mail will create offline folders for your messages. To get Windows Live Mail, please go to http://download.live.com

We would also like to encourage you to try SkyDrive so you could upload the messages you have saved on your computer and have an option to view them when you are using different computer. For more information about Skydrive please follow these links:

http://skydrive.live.com/welcomemoreinfo.aspx

http://skydriveteam.spaces.live.com/

Re: help! my messages have been erased

Windows Live Benji O. — Thu, 19 Nov 2009 08:00:00 GMT

Hi imafan,

Sorry, but we can't recover anything from your account anymore.

When an account is made inactive, all messages in the account are deleted and can no longer be recovered. Hotmail accounts are put flagged as inactive if they are not accessed at least once for 270 consecutive days at http://mail.live.com (Messenger does not count).

Thanks

Re: lost inbox mails

Windows Live Gee C. — Thu, 19 Nov 2009 08:00:00 GMT

Hi Margarita Kolinko!

Please post your email address so we can check your account.

BTW, I moved your post to Lost or Deleted Emails Forum.