I have received grizatv1 escalations and have reached out to them through My Escalations on the right hand side of the page. We will discuss this issue further and work towards a resolution. Once there is an update to this issue I will post it on this thread. Thank... More

We have investigated the headers the customer has provided and have determined that there is an issue an issue with the DNS look up between their server and ours. It is currently being investigated and we will update this issue once one is available. Thank you, Chrystal More

I have finished reviewing the customers headers and have been able to confirm that the error message that you are reporting is happening because of miss configured servers on their side. This happens when connecting to the MX and trying to do the Mail From: command... More

This account have been escalated to be fixed the customer should have their account up and running in the next few days. As there was a corruption on the backend of the account. Thank you, Chrystal More

The Fiddler trace for PastyPasty has been investigated the Fiddler trace confirms that this issue is with their Trend Micro blocking information needed. The reason why their sister’s account can download attachments on the same computer as the customer is that... More

After my investigation of the Fiddler trace it is shows that cookies are not being sent to the server. Either it's set to not store cookies, or you've got some firewall stripping them before it's sent up. The cookies are coming back down from the server... More

I have received Contact list problem’s escalations and have reached out to them through My Escalations on the right hand side of the page. We will discuss this issue further and work towards a resolution. Once there is an update to this issue I will post it on... More

This issue is going to be addressed in an update that will be released in the near future. Once this update finishes rolling out the customer should be able to view their contact on line. Thank you, Chrystal More

PastyPasty, Can you please reply to me through My Escalation on the right hand side to discuss this issue further and work towards a resolution, as I am not able to troubleshoot issues directly through this thread. I look forward to discussing this with you. Thank you... More

At this time I have not received a response from this customer on this issue. Without more information I am not able to identify why this is happening and what can be done to resolve this issue. Please reply under My Escalations on the right hand side so that we can... More